Loan Account Manager - Customer Success & Growth

Evlo; Dudley; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Pension 3% employee to 8% employer

Holiday buy/sell

Cycle to Work

Retail discounts

Tech scheme

Volunteer days

Job summary

Evlo is recruiting a Customer Account Manager to join our established consumer finance team in the UK. You’ll manage loan applications from inquiry through to completion, building strong rapport with customers face-to-face and by phone, ensuring affordability checks, and guiding the customer through the full lifecycle.

We offer comprehensive induction and ongoing development, with a competitive salary and a broad benefits package designed to reward performance and commitment.

Qualifications

• Excellent customer service and sales skills.
• Strong communication and rapport building for phone and face-to-face interactions.
• Ability to work in a target-driven environment.

Responsibilities

• Provide loans to customers and manage the full loan lifecycle.
• Speak with customers at the local branch to establish requirements and affordability.
• Process loan agreements and ensure customer support throughout the lifecycle.

Skills

Customer Focused

Strong Communication

Confidence

Self-Development

Team Work

Target-driven

Job description

Evlo is recruiting a Customer Account Manager to join our established consumer finance team in the UK. You’ll manage loan applications from inquiry through to completion, building strong rapport with customers face-to-face and by phone, ensuring affordability checks, and guiding the customer through the full lifecycle.

We offer comprehensive induction and ongoing development, with a competitive salary and a broad benefits package designed to reward performance and commitment.