Loan Account Manager – Customer Success & Growth

Everyday Loans Group; Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee

25 days holiday plus Bank Holidays (up

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo, a leading consumer finance lender, is recruiting for Customer Account Manager roles across the UK. You will join a market‑leading company recognised for TrustPilot ratings and a strong benefits package, with full training to set you up for success.

In this role you will handle the full loan lifecycle, from initial enquiry at the local branch to affordability checks, loan processing, and ongoing customer support.

Qualifications

• Must have a strong customer-focused mindset.
• Excellent communication and rapport-building skills.
• Willingness to develop professionally through training.
• Ability to work in a team and handle targets.

Responsibilities

• Handle end-to-end loan processes for customers.
• Speak with customers at the local branch to assess needs and affordability.
• Process loan agreements and support customers through the loan lifecycle.
• Maintain high-quality customer service and accurate documentation.

Skills

Customer Focused

Strong Communication Skills

Self-Development

Team Work

Target-driven

Job description

Evlo, a leading consumer finance lender, is recruiting for Customer Account Manager roles across the UK. You will join a market‑leading company recognised for TrustPilot ratings and a strong benefits package, with full training to set you up for success.

In this role you will handle the full loan lifecycle, from initial enquiry at the local branch to affordability checks, loan processing, and ongoing customer support.