Loan Account Manager – Customer Success & Growth

Evlo; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus

Private healthcare

Life assurance

Pension plan

Holiday allowance

Cycle to Work

Retail discounts

Tech scheme

Volunteer days

Job summary

Evlo in Leeds is seeking a Customer Account Manager to join our consumer finance team. You will manage the end-to-end loan process, speak with customers, assess requirements and affordability, process agreements and support clients throughout the lifecycle.

You will need strong communication, a passion for excellent service, and the ability to build rapport both on the phone and in person. Full training and development are provided, with a competitive benefits package.

Qualifications

• Customer-focused approach and excellent communication.
• Ability to work with targets while delivering strong service.
• Willingness to develop and work effectively in a team.

Responsibilities

• Manage the loan process from enquiry to completion and lifecycle support.
• Engage customers by phone and in person, building rapport and trust.
• Assess requirements and affordability to process loan agreements accurately.

Skills

Customer Focused

Strong Communication

Confidence

Self-Development

Team Work

Target-driven

Job description

Evlo in Leeds is seeking a Customer Account Manager to join our consumer finance team. You will manage the end-to-end loan process, speak with customers, assess requirements and affordability, process agreements and support clients throughout the lifecycle.

You will need strong communication, a passion for excellent service, and the ability to build rapport both on the phone and in person. Full training and development are provided, with a competitive benefits package.