Loan Account Manager – Customer Success & Growth

Everyday Loans Group; Swansea; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Pension 3%/8%

25 days holiday

Cycle to Work

Retail discounts

Tech scheme

Volunteer days

Job summary

Evlo, a leading consumer finance lender, is looking for a Customer Account Manager to join its Swansea-based team. You will handle enquiries, assess customer needs, and guide borrowers through the loan process with a focus on accuracy and empathy.

The role offers full training, a supportive team, performance incentives, and a range of employee benefits designed to help you grow in the financial services sector.

Qualifications

• Experience in financial services preferred.
• Excellent communication and relationship-building abilities.
• Willingness to learn and develop professionally.

Responsibilities

• Speak with customers and establish their requirements.
• Assess affordability and process loan agreements.
• Support customers through the full lifecycle of their loan.
• Deliver strong customer service and help achieve targets.

Skills

Customer focus

Communication skills

Confidence

Self-development

Teamwork

Target driven

Job description

Evlo, a leading consumer finance lender, is looking for a Customer Account Manager to join its Swansea-based team. You will handle enquiries, assess customer needs, and guide borrowers through the loan process with a focus on accuracy and empathy.

The role offers full training, a supportive team, performance incentives, and a range of employee benefits designed to help you grow in the financial services sector.