Customer Account Manager — Growth, Training & Benefits

Everyday Loans Group; Cardiff; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Pension plan

Holiday allowance

Cycle to work

Retail discounts

Tech scheme

Volunteer days

Job summary

Evlo in Cardiff is seeking a Customer Account Manager to support customers through the loan lifecycle, from enquiry to completion. You will build rapport, verify affordability and handle loan processing with accuracy, both over the phone and in person.

The role emphasises customer service, attention to detail and the ability to work towards targets. Full training is provided and a comprehensive benefits package accompanies a competitive salary.

Qualifications

• Excellent communication skills and ability to build rapport with customers.
• Attention to detail and accuracy in loan processing.
• Ability to work well in a team and stay motivated by targets.

Responsibilities

• Handle customer enquiries and establish requirements for loans.
• Process loan agreements and ensure customers are supported through the loan lifecycle.
• Provide clear information on affordability and loan terms, both over the phone and in person.

Skills

Customer Focused

Strong Communication

Self-Development

Team Work

Target-driven

Job description

Evlo in Cardiff is seeking a Customer Account Manager to support customers through the loan lifecycle, from enquiry to completion. You will build rapport, verify affordability and handle loan processing with accuracy, both over the phone and in person.

The role emphasises customer service, attention to detail and the ability to work towards targets. Full training is provided and a comprehensive benefits package accompanies a competitive salary.