Lloyds Banking Group - Customer Support - Rochdale

Lloyds Banking Group; Greater Manchester; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading financial services provider is seeking a Customer Support representative in Rochdale. You will provide face-to-face assistance to customers in Lloyds and Halifax branches, with opportunities for skill progression that can elevate your salary. The position includes full-time hours, a strong focus on customer experience, and a supportive environment encouraging career growth. If you're passionate about helping people and eager to develop your skills, apply today to make a positive impact.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Share schemes

Discounted shopping benefits

22 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Crucially, you’re a people person with care for helping others.
• Ability to quickly build relationships for great customer experiences.
• Passion for understanding customers' needs and responding with empathy.
• Commitment to delivering promises and going above and beyond.
• Genuine teammate collaborating with colleagues.

Responsibilities

• Provide face-to-face support to customers in branches.
• Transition into various roles providing exceptional service.
• Learn and grow through a structured skill progression framework.

Skills

People skills

Relationship building

Empathy

Commitment to customer service

Team collaboration

Job description

JOB TITLE: Customer Support

LOCATION: Rochdale. Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £25,000 increasing to £25,750 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level.

About this opportunity

You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first, making a difference to customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home and continuing to deliver outstanding service remotely (we also connect via social media, web‑chat and remote advice video calls).

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• Crucially, you’re a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and go above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
• If located at one of our hybrid locations, you will need to meet our home‑working criteria, for example, a quiet private room at home and a stable internet connection.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15 %
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early, so don’t miss out on this opportunity to apply today.)