Live in Care Field Supervisor

Home Instead; New Alresford; On-site; GBP 22,500 - 27,500; Full time

Job summary

A leading home care provider in New Alresford is looking for a Live-In Care Coordinator to oversee care packages and support Care Professionals. You will ensure high-quality service delivery through effective scheduling, staff recruitment, and compliance with regulatory standards. This role requires strong communication skills, experience in care, and relevant qualifications. You'll have a pivotal role in enriching clients' lives while maintaining operational excellence.

Qualifications

• Experience ideally with live-in care services.
• Knowledge of legislation and regulations in Health and Social Care.
• Confidence using care management technology.

Responsibilities

• Coordinate and manage live-in care packages.
• Support recruitment and onboarding of Care Professionals.
• Conduct quality monitoring and audits of care services.

Skills

Strong communication skills

Experience in the care sector

Supervising/supporting Care Professionals

Organised and flexible

Education

Level 3 NVQ in Health and Social Care or equivalent

Tools

Care management technology

Job description

Compensation: GBP 25,000 - GBP 25,000 - yearly

Company Description

Home Instead is the UK’s leading home care provider dedicated to transforming the way older people are cared for in later life. With a commitment to relationship-led, personalised care, we operate over 250 independently owned offices delivering services such as companionship, personal care, and specialised support for conditions like dementia and Parkinson’s. Our mission is to make a positive difference every day by providing outstanding care with compassion and respect.

Job Purpose

To ensure clients receive a high-quality, person-centred live-in care service by overseeing live-in care packages, supporting and supervising live-in Care Professionals, coordinating scheduling and placements, and promoting live-in services within the community. This role combines operational coordination with quality assurance to ensure smooth delivery and excellent client outcomes.

Live-In Care Scheduling & Package Management

• Coordinate and schedule live-in care packages, ensuring continuity and suitability of placements.
• Match live-in Care Professionals to clients based on skills, experience, preferences and compatibility.
• Plan and manage changeovers, emergency cover and rota adjustments for live-in services.
• Maintain accurate client and Care Professional records in the digital scheduling/care management system.
• Work with the office team to ensure new and existing live-in packages are resourced promptly.

Recruitment Support for Live-In Care Professionals

• Support recruitment needs for live-in Care Professionals by feeding in resourcing requirements and availability.
• Assist with screening/interviews and onboarding activity where required.
• Support induction and early-stage engagement to help new live-in Care Professionals settle into role.
• Work with recruitment teams to ensure staffing levels meet current and future live-in service demand.

Support, Supervision & Retention

• Provide ongoing support to live-in Care Professionals, acting as a key point of contact for guidance and problem-solving.
• Complete supervisions, spot checks, quality monitoring and welfare checks in line with company standards.
• Promote engagement, wellbeing and retention through regular communication and timely escalation of concerns.
• Support Care Professionals with use of care planning technology and documentation expectations.

Quality Assurance, Auditing & Compliance

• Create, update and audit live-in care plans, risk assessments and client documentation (including digital care planning).
• Conduct audits of eMAR, care notes and compliance files to maintain safe and consistent standards.
• Support safeguarding, incident reporting and action planning in line with policies and regulatory requirements.
• Maintain accurate records using approved systems and contribute to quality reporting.

Networking, Promotion & Stakeholder Engagement

• Network with local professionals, community groups and referral partners to raise awareness of live-in care services.
• Promote live-in services to prospective clients and families, supporting service growth and continuity of care.
• Maintain regular communication with clients, families and professionals, completing service reviews where required.
• Arrange and support client and live-in Care Professional introductions to build strong, trusting relationships.
• Support on-call duties if required, including responding to live-in package changes and emergencies.
• Provide short-notice operational support to maintain safe service delivery.
• Work collaboratively with the wider team to support business needs and maintain service standards.

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector, ideally including live-in care services.
• Experience of supervising/supporting Care Professionals and completing quality checks.
• Experience of working with MAR/eMAR and medication in a supervisory role.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Strong communication skills with the ability to build rapport quickly with clients, families and professionals.
• Confidence using care management technology and supporting/training Care Professionals.
• Understanding of confidentiality and information governance within current legislation.
• Organised and flexible, able to manage competing priorities and respond to live-in package changes.
• Full driving licence and access to transport (where required within the territory).