RECEPTIONIST

Grantley Hall Group Limited; Ripon; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Monthly service charge

Holiday entitlement

Free parking

Complimentary meals

Staff accommodation discount

Employee discounts

Wellbeing programs

Team events

Job summary

Grantley Hall Group Limited offers a luxury hospitality opportunity in North Yorkshire. The role focuses on greeting guests, coordinating with departments and ensuring a seamless guest experience from arrival to departure.

You will work with a team that values meticulous attention to detail, a proactive attitude and strong communication to maintain the highest standards in a five-star setting.

Qualifications

• Hands-on approach with a focus on productivity and continuous improvement.
• Passionate about hospitality and guest experience.
• Detail oriented with a commitment to high standards.
• Positive attitude and willingness to learn.
• Ability to meet deadlines and work under pressure.
• Engage with hotel guests on a regular basis.
• Excellent communication skills with colleagues and guests.
• Motivated to go the extra mile for guests and team.

Responsibilities

• Maintain good working relationships with colleagues and all other departments.
• Attend training courses as required.
• Point of contact for guests from arrival to departure.
• Provide meticulous attention to detail in all tasks.
• Be flexible and extend duties as required.
• Liaise efficiently with all departments.

Skills

Hands-on

Hospitality

Detail orientation

Positive attitude

Deadline driven

Guest engagement

Communication

Initiative

Job description

Salary: £25,830 per annum plus monthly tronc typically £3,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Maintain good working relationships with colleagues and all other departments
• Attend training courses as required
• Point of contact for guests upon arrival, throughout their stay and upon departure
• The upmost attention to detail while completing all tasks.
• Be flexible and extend job duties to carry out any reasonable tasks as requested
• Liaise with all departments efficiently

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressureEngage with hotel guests on a regular basis
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development

Salary

£25,830 per annum plus monthly tronc typically £3,400 annually