Linen Porter

Hotel du Vin; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality establishment in Westminster is looking for a Linen Porter to ensure efficient linen delivery and collection. The role involves assisting room attendants and maintaining high cleanliness standards while delivering excellent customer service. Ideal candidates will have a passion for hospitality and a keen eye for detail. This position offers various employee benefits and opportunities for advancement.

Benefits

Discounted Staff Room Rates

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Healthcare Cash Plans

Referral schemes

Complimentary stays

Employee Assistance Programme

Qualifications

• Previous experience in a similar role preferred.
• Passion for hospitality and cleaning essential.
• Ability to interact positively with guests.

Responsibilities

• Ensure linen is delivered and collected from rooms quickly.
• Assist room attendants in styling rooms.
• Work as a team to ensure timely room readiness.
• Deliver customer service with a smile.

Skills

Attention to detail

Teamwork

Customer service

Job description

Overview

You're our first Port(er) of call… Taking responsibility for ensuring that the linen is delivered to and collected from the rooms quickly and efficiently, our Linen Porters will be required to assist the room attendants to style the rooms with an eye for detail and a passion for cleaning. You will be expected to work in a team to ensure the rooms are ready on time, styled to our standards. You will have just as much interaction with our guests as any other team member - so must be passionate about hospitality and delivering amazing service to our guests with a smile and personality.

Responsibilities

• Take responsibility for ensuring that the linen is delivered to and collected from the rooms quickly and efficiently.
• Assist the room attendants to style the rooms with an eye for detail and a passion for cleaning.
• Work in a team to ensure the rooms are ready on time, styled to our standards.
• Interact with our guests as part of the team and deliver amazing service with a smile and personality.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• Wagestream: instant access to pay as it's earned, track wages in real time, stream up to 50% of earned money, manage money better, and save directly from salary
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• Proud sponsor of The Brain Charity, helping people with neurological conditions to lead healthier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy, with most coming from wind farms around the UK
• We recycle a minimum of 70% of hotel waste, a target championed by our Sustainability Council
• We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens
• Volunteer to work for sustainable charities 2 days per year on full pay