Life Claims Specialist — Empathetic Assessor

Aviva; Rotherham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance provider in the United Kingdom is seeking a Protection Specialist Claims Assessor to evaluate life, terminal illness, and critical illness claims. The role requires strong communication and decision-making skills with an emphasis on empathy for vulnerable customers. You will manage claims, support clients throughout the process, and contribute to a supportive team environment. The position offers a competitive salary, bonus opportunities, and a generous benefits package including a pension scheme and comprehensive health support.

Benefits

Bonus opportunity – up to 8% of annual salary

Generous pension scheme - up to 14% contribution

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Employee discounts on Aviva products

Matching Share Plan for free shares

Flexible working options

Parental and carer’s leave

Paid volunteering days

Qualifications

• Experience assessing life-related products (e.g., life insurance, critical illness).
• Knowledge of legal aspects like probate and CIDRA rules.
• Experience managing claims end-to-end.
• Strong communication skills with a customer-first mindset.
• Confidence in making decisions quickly.

Responsibilities

• Assess life and critical illness claims with empathy.
• Manage a portfolio of claims across multiple systems.
• Guide customers through their claims journey.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate

Experience managing claims end-to-end

Strong communication skills

Confidence in decision making

Job description

A leading insurance provider in the United Kingdom is seeking a Protection Specialist Claims Assessor to evaluate life, terminal illness, and critical illness claims. The role requires strong communication and decision-making skills with an emphasis on empathy for vulnerable customers. You will manage claims, support clients throughout the process, and contribute to a supportive team environment. The position offers a competitive salary, bonus opportunities, and a generous benefits package including a pension scheme and comprehensive health support.