Life Claims Assessor - Empathetic & End-to-End

Aviva; Haxby; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in the UK seeks a Protection Specialist Claims Assessor to evaluate life-related claims with empathy and attention to detail. You will manage claims from start to finish, guiding customers throughout the claims process and delivering difficult news sensitively. Ideal candidates will have strong communication skills and experience in assessing life insurance and related products. This role offers a competitive salary and a supportive work environment focused on well-being.

Benefits

Bonus opportunity - up to 8% of annual salary

Generous pension scheme - Aviva contributes up to 14%

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Supportive policies including parental leave

Paid volunteering days

Responsibilities

• Assess life, terminal illness and critical illness claims with empathy.
• Guide customers through their claims journey.
• Manage a portfolio of claims and suggest improvements.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Strong communication skills

Attention to detail

Confidence in decision-making

Job description

A leading insurance firm in the UK seeks a Protection Specialist Claims Assessor to evaluate life-related claims with empathy and attention to detail. You will manage claims from start to finish, guiding customers throughout the claims process and delivering difficult news sensitively. Ideal candidates will have strong communication skills and experience in assessing life insurance and related products. This role offers a competitive salary and a supportive work environment focused on well-being.