Life Claims Adjuster

QBE Europe; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global insurance firm is seeking a Life Claims Adjuster to manage a portfolio of reinsurance claims effectively. This role requires fluency in Dutch and English, along with strong analytical and customer service skills. You will be responsible for supporting the claims strategy and ensuring compliance with regulatory standards. The ideal candidate will thrive in a dynamic environment and demonstrate leadership in process improvements.

Benefits

Inclusive culture

Opportunities for growth

Dynamic work environment

Qualifications

• Experience in life insurance and/or reinsurance claims including file acceptance and commutations.
• Ability to interpret bordereaux and assess complex claims.
• Strong service orientation with a commitment to fair outcomes.

Responsibilities

• Support the implementation of the Claims strategy to meet business objectives.
• Manage your own caseload ensuring timely claims handling.
• Build and maintain strong relationships with clients, brokers, and service providers.

Skills

Fluency in Dutch

Fluency in English

Customer Focus

Analytical Thinking

Tools

Claims systems

Excel

Reporting tools

Job description

Primary Details Time Type: Full time Worker Type: Employee

Life Claims Adjuster

Brussels/London

QBE Re is the reinsurance arm of QBE Insurance Group, operating globally to deliver tailored risk solutions across a wide range of sectors. Our Brussels office plays a strategic role in supporting international operations combining local market insight with the strength of a global network. We foster a collaborative and inclusive culture, where innovation and expertise drive impactful outcomes for our clients and partners.

Your role: As a Reinsurance Claims Adviser Life, you will play a key role in supporting the delivery of QBE Re’s claims strategy. You will manage a portfolio of reinsurance claims Life, contribute to process improvements, and ensure compliance with internal and regulatory standards. This role also involves close collaboration with internal teams and external stakeholders to ensure timely and fair claims outcomes.

Key Responsibilities

• Support the implementation and communication of the Claims strategy to meet business objectives.
• Contribute to the development of claims processes and procedures aligned with operational goals.
• Assist in forecasting claims activity through data analysis and market awareness.
• Ensure compliance with corporate and statutory service standards.
• Manage your own caseload efficiently, ensuring timely and effective claims handling.
• Resolve customer service issues promptly and professionally.
• Supervise and support claims team members, ensuring quality and performance standards are met.
• Foster team development through leadership and best practices.
• Build and maintain strong relationships with clients, brokers, and service providers.
• Assess and pursue recoverable amounts and approve significant claims within authority limits.

About you: You bring experience in life insurance and/or reinsurance claims, including file acceptance and commutations.

Languages: Fluency in Dutch and English is essential. Spanish, French, or any other languages are a plus.

Core Competencies:

• Communication: Clear and professional interaction with internal teams, brokers, and cedents.
• Customer Focus: Strong service orientation with a commitment to fair and transparent outcomes.
• Analytical Thinking: Ability to interpret bordereaux, identify trends, and assess complex claims.
• Technical Proficiency: Skilled in claims systems, Excel, and reporting tools.
• Medical Knowledge: Familiarity with medical terminology relevant to life claims.
• Initiative & Collaboration: Proactive in process improvement and knowledge sharing.

You are motivated, adaptable, and comfortable working in a dynamic environment with evolving priorities.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.