Licensing Support Officer

We Manage Jobs(WMJobs); Stratford-upon-Avon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government council in Stratford-upon-Avon is looking for a Licensing Support Officer to handle administrative tasks associated with licensing applications. This position requires strong administrative and communication skills, along with proficiency in IT systems. You will have a varied workload contributing to a high-performing team that supports local businesses. The role is hybrid, allowing flexibility in working from home.

Benefits

Minimum 25 days of annual leave

Health Cash Plan Scheme

Gym Membership discount

Training and Development opportunities

Qualifications

• Attention to detail and accuracy is essential.
• Excellent communication skills required, both written and verbal.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support for licensing applications and renewals.
• Maintain records and ensure timely updates.
• Respond to enquiries with excellent customer service.

Skills

Strong administrative skills

Excellent communication and customer service

Confident using IT systems

Proactive and flexible approach

Tools

Microsoft Office

Job description

About Us:

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, hometo over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.

Benefits:

As part of our team, you will enjoy a comprehensive benefits package, including:

Flexibility:

• A minimum of 25 days of annual leave, plus Bank Holidays. (pro rata for part time workers)
• Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
• Flexi-time scheme for a better work-life balance.

Lifestyle:

• Health Cash Plan Scheme for medical and dental expenses.
• Eye test voucher scheme
• Everyone Active Gym Membership discount

Professional Development:

• Training and Development opportunities.
• Payment of one professional subscription fee

Financial Planning:

• Access to the Local Government Pension Scheme to secure your future.
• Access to free Will writing services.
• Employee Assistance Programme
• Salary Sacrifice schemes e.g. Cycle to Work etc.
• Free town centre parking

What to Expect in the Role:

As a Licensing Support Officer, you will play a key role in supporting the day-to-day operations of the Licensing Team. You can expect a varied and engaging workload, including processing applications, maintaining accurate records, responding to enquiries, and ensuring compliance with relevant legislation and Council policies.

You’ll work closely with colleagues across the Council and external stakeholders, contributing to a high-performing service that supports local businesses and protects public interests. The role offers the opportunity to develop knowledge of licensing law and procedures, enhance administrative skills, and be part of a team that values professionalism, collaboration, and continuous improvement.

Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):

• Provide administrative support for the processing of licensing applications, renewals, and amendments in accordance with statutory requirements and Council procedures.
• Maintain accurate records and databases, ensuring timely updates and effective document management.
• Respond to enquiries from applicants, businesses, members of the public, parish councillors and councillors offering clear guidance and excellent customer service.

What You’ll Need (Please see Job Description and Person Specification for more details):

• Strong administrative skills with attention to detail and accuracy.
• Excellent communication and customer service abilities, both written and verbal.
• Be confident using IT systems and Microsoft Office applications, and able to work both independently and as part of a team.
• A proactive and flexible approach to supporting team priorities and service delivery.

For an informal chat about the role, please contact Vikki Goodman, Senior Licensing Officer on 01789 260821 or [e-mail]

Applications will close at midnight on Wednesday 17 December 2025.

Interviews will be held Thursday 8 January 2026.