Licensing Services Advisor

Oldham; Greater Manchester; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension scheme

Discounted gym membership

Job summary

Oldham Council is seeking a Licensing Technical Support Officer to join the Public Protection Licensing Team. You will provide technical and administrative support across licensing functions, helping applications to be processed efficiently and accurately in line with legislation and council policies.

You will be a key contact for customers, offering advice through telephone, email, correspondence and face-to-face interactions, while ensuring records, payments and data handling meet standards

Qualifications

• Experience in a busy administrative role with general office systems and procedures.
• Proven ability to deliver excellent customer service to members of the public and partner agencies.
• Strong communication, organisational and workload management skills under pressure.
• Ability to handle personal information securely and confidentially.

Responsibilities

• Receive, scrutinise and process a wide range of licensing applications with compliance checks.
• Provide tailored advice and support to applicants via phone, email, and face-to-face contact.
• Maintain accurate licensing records, registers and databases securely.
• Manage workloads to meet statutory timescales and adapt to changing demands.
• Liaise with the public, elected members and partner agencies.

Skills

Administrative experience

Customer service

Communication

Data protection awareness

Tools

Office systems

Job description

Oldham Council is seeking a Licensing Technical Support Officer to join the Public Protection Licensing Team. You will provide technical and administrative support across licensing functions, helping applications to be processed efficiently and accurately in line with legislation and council policies.

You will be a key contact for customers, offering advice through telephone, email, correspondence and face-to-face interactions, while ensuring records, payments and data handling meet standards