Library Learning & Engagement Lead - Student Experience

City College Norwich; Norwich; On-site; GBP 37,000 - 39,000; Full time

Job summary

City College Norwich is seeking an experienced Library Learning and Engagement Team Leader to provide operational leadership across the college’s library provision, ensuring outstanding, accessible and responsive service for students and staff.

The role combines people leadership, service development and operational management, with responsibility for four library sites, budget management and driving study skills support.

Qualifications

• Experience of leading or supervising a team.
• Strong organisational skills, with experience of managing competing priorities across multiple sites or services.
• A student-focused approach and a genuine commitment to improving the student experience.
• Confidence using digital systems and technology to improve services, efficiency and accessibility.
• A proactive and solutions-focused mindset, with the confidence to take ownership of challenges and drive positive change.
• A commitment to inclusion, equality of opportunity and supporting learners from diverse backgrounds.

Responsibilities

• Leading and line managing a team of Library Learning and Skills Officers and Library Student Support Assistants.
• Coordinating day-to-day library operations across four library sites.
• Managing library systems and services.
• Overseeing library resources, subscriptions and budgets.
• Monitoring service performance and analysing library usage data.
• Leading the development and delivery of study skills support for students.
• Championing student voice and engagement, using feedback to enhance services and improve student experience.

Skills

Team leadership

Organisation

Student focus

Digital systems

Problem solving

Job description

City College Norwich is seeking an experienced Library Learning and Engagement Team Leader to provide operational leadership across the college’s library provision, ensuring outstanding, accessible and responsive service for students and staff.

The role combines people leadership, service development and operational management, with responsibility for four library sites, budget management and driving study skills support.