Library Learning and Engagement Team Leader

City College Norwich; Norwich; On-site; GBP 37,000 - 39,000; Full time

Job summary

City College Norwich is seeking an experienced Library Learning and Engagement Team Leader to provide operational leadership across the college’s library provision, ensuring outstanding, accessible and responsive service for students and staff.

The role combines people leadership, service development and operational management, with responsibility for four library sites, budget management and driving study skills support.

Qualifications

• Experience of leading or supervising a team.
• Strong organisational skills, with experience of managing competing priorities across multiple sites or services.
• A student-focused approach and a genuine commitment to improving the student experience.
• Confidence using digital systems and technology to improve services, efficiency and accessibility.
• A proactive and solutions-focused mindset, with the confidence to take ownership of challenges and drive positive change.
• A commitment to inclusion, equality of opportunity and supporting learners from diverse backgrounds.

Responsibilities

• Leading and line managing a team of Library Learning and Skills Officers and Library Student Support Assistants.
• Coordinating day-to-day library operations across four library sites.
• Managing library systems and services.
• Overseeing library resources, subscriptions and budgets.
• Monitoring service performance and analysing library usage data.
• Leading the development and delivery of study skills support for students.
• Championing student voice and engagement, using feedback to enhance services and improve student experience.

Skills

Team leadership

Organisation

Student focus

Digital systems

Problem solving

Job description

Location City College Norwich, Ipswich Road, Norwich NR2 2LJ

Basis Full time

Job profile for Library Learning and Engagement Team Leader

Library Learning and Engagement Team Leader

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £36,701 - £38,738 per annum Contractual hours 37 Basis Full time Region East Job category/type Support Staff Date posted 11/11/2026 Job reference RCCN002055

Job description

Library Learning and Engagement Team Leader

Student Services – based at City College Norwich but to cover all sites

37 hours per week, 52 weeks per year

£36,701 - £38,738 per annum

We are looking for an experienced and motivated Library Learning and Engagement Team Leader to provide operational leadership across our library provision, ensuring students and staff receive an outstanding, accessible and responsive service. This role combines people leadership, service development and operational management, making it an excellent opportunity for someone who is passionate about libraries, student support and enhancing the student experience.

What you’ll be doing

• Leading and line managing a team of Library Learning and Skills Officers and Library Student Support Assistants
• Coordinating day-to-day library operations across four library sites
• Managing library systems and services
• Overseeing library resources, subscriptions and budgets
• Monitoring service performance and analysing library usage data
• Leading the development and delivery of study skills support for students
• Championing student voice and engagement, using feedback to enhance services and improve student experience

What we’re looking for

You will have:

• Experience of leading or supervising a team
• Strong organisational skills, with experience of managing competing priorities across multiple sites or services
• A student-focused approach and a genuine commitment to improving the student experience
• Confidence using digital systems and technology to improve services, efficiency and accessibility
• A proactive and solutions-focused mindset, with the confidence to take ownership of challenges and drive positive change
• A commitment to inclusion, equality of opportunity and supporting learners from diverse backgrounds

This role will be required to work weekends, bank holidays and during college holidays

Closing date: Sunday 29 November 2026 at Midnight

As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service.From 28 November 2020, changes were made to the DBS filtering rules. As DBS certificates issued before this date may have been produced under different filtering arrangements, we are unable to rely on an Update Service status check for certificates issued before 28 November 2020. In these circumstances, a new DBS application will be required.