Library Learning and Engagement Team Leader

Norwich City College; Norwich; On-site; GBP 37,000 - 39,000; Full time

Job summary

Norwich City College is seeking a Library Learning and Engagement Team Leader to provide operational leadership across the library provision. You will manage a team and oversee services across four sites, ensuring an outstanding, accessible library experience for students and staff.

The role requires leading a team, coordinating multi-site operations, and using data to improve service delivery, with a strong emphasis on student engagement and inclusion.

Qualifications

• Experience of leading or supervising a team.
• Experience of managing across multiple sites or services.
• Commitment to improving the student experience.

Responsibilities

• Lead and line manage Library Learning and Skills Officers and Library Student Support Assistants.
• Coordinate day-to-day library operations across four sites.
• Manage library systems and services.
• Oversee library resources, subscriptions and budgets.
• Monitor service performance and analyse library usage data.
• Lead development and delivery of study skills support for students.
• Champion student voice and engagement to enhance services.

Skills

Team leadership

Organisational skills

Student-focused approach

Digital systems

Proactive mindset

Inclusive practice

Job description

Library Learning and Engagement Team Leader

Student Services - based at City College Norwich but to cover all sites

37 hours per week, 52 weeks per year

£36,701 - £38,738 per annum

We are looking for an experienced and motivated Library Learning and Engagement Team Leader to provide operational leadership across our library provision, ensuring students and staff receive an outstanding, accessible and responsive service. This role combines people leadership, service development and operational management, making it an excellent opportunity for someone who is passionate about libraries, student support and enhancing the student experience.

What you'll be doing

• Leading and line managing a team of Library Learning and Skills Officers and Library Student Support Assistants
• Coordinating day-to-day library operations across four library sites
• Managing library systems and services
• Overseeing library resources, subscriptions and budgets
• Monitoring service performance and analysing library usage data
• Leading the development and delivery of study skills support for students
• Championing student voice and engagement, using feedback to enhance services and improve student experience

What we're looking for

You will have:

• Experience of leading or supervising a team
• Strong organisational skills, with experience of managing competing priorities across multiple sites or services
• A student-focused approach and a genuine commitment to improving the student experience
• Confidence using digital systems and technology to improve services, efficiency and accessibility
• A proactive and solutions-focused mindset, with the confidence to take ownership of challenges and drive positive change
• A commitment to inclusion, equality of opportunity and supporting learners from diverse backgrounds

This role will be required to work weekends, bank holidays and during college holidays

Closing date:Sunday 29 November 2026 at Midnight

As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education.We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. From 28 November 2020, changes were made to the DBS filtering rules. As DBS certificates issued before this date may have been produced under different filtering arrangements, we are unable to rely on an Update Service status check for certificates issued before 28 November 2020. In these circumstances, a new DBS application will be required.