Library Customer Service & IT Support Assistant

Hertfordshire County Council; Bishop's Stortford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Disability Confident employer

Interview guarantee for disabilities

Job summary

Hertfordshire County Council's Bishop's Stortford Library is seeking a Customer Service Assistant to deliver friendly, efficient service to visitors, assist with IT support, information resources and book issue/return tasks. You will work in a busy public library, helping to create a welcoming community hub.

The role requires a proactive, reliable team member with good organisational skills and a positive attitude. Training is provided, with progression opportunities within the library service.

Qualifications

• Experience in a customer-focused environment.
• Good understanding of customer service principles.
• Organised with ability to prioritise tasks.
• Willingness to work collaboratively to meet service objectives.

Responsibilities

• Deliver friendly, efficient customer service at the library.
• Provide IT support and access to information resources.
• Assist with issuing/returning books and maintaining shelves.

Skills

Customer service

IT literacy

Communication skills

Teamwork

Tools

MS Office

Job description

Hertfordshire County Council's Bishop's Stortford Library is seeking a Customer Service Assistant to deliver friendly, efficient service to visitors, assist with IT support, information resources and book issue/return tasks. You will work in a busy public library, helping to create a welcoming community hub.

The role requires a proactive, reliable team member with good organisational skills and a positive attitude. Training is provided, with progression opportunities within the library service.