Library Assistant

Hertfordshire County Council; Stevenage; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire Libraries is seeking a Library Assistant to join a community-focused service across Hertfordshire. Starting salary is £26,016 with progression to £27,274 per annum (pro rata for part time).

Roles include 21.75 and 24.5 hour contracts at Radlett Library, delivering customer service and events, and supporting library activities. You will help customers access information, support events, and potentially operate CreatorSpace gear.

Qualifications

• Experience delivering a high standard of Customer Service to members of the public.
• Resilient – ability to support customers in a busy environment.
• Evidence of working collaboratively with a team to achieve aims and objectives.
• Strong communication skills.
• Demonstrable time management skills in organising and prioritising.
• Competent ICT skills, including Microsoft Office, Internet and other computer-based resources.

Responsibilities

• Promote and support the use of library resources and help customers find information.
• Help deliver a programme of library activities and events and support the Library Manager in daily running.
• In some libraries assist with CreatorSpace resources, including 3D printers and VR devices.
• All Library Assistant roles contribute to making a positive difference to people’s lives.

Skills

Customer Service

Resilience

Teamwork

Communication

Time Management

ICT Skills

Tools

Microsoft Office

Job description

Job Title: Library Assistant
Starting Salary: £26,016 with the opportunity to progress to £27,274 per annum (pro rata for part time)
Hours: various hours available
Location: Libraries across Hertfordshire
Contract Type: Permanent/Fixed Term
Directorate: Resources

About Hertfordshire Libraries

Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. We are open for expressions of interest for any of our upcoming Library vacancies. One of those roles could be for you!

Hertfordshire’s libraries are more than collections of books. They are busy hubs for community activities, places to access digital technology, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, Hertfordshire Libraries is a people focussed service that exists to help people to live better lives for longer. All of which means today’s Library Assistants need to be passionate about proactively helping people of all ages and from all backgrounds.

For more information about Hertfordshire Libraries and the services they offer please visit the Working for Hertfordshire's Libraries page.

We currently ONLY have the below Library vacancies

Library Assistant – Radlett

1 x 21.75 Hours

1 x 24.5 Hours

At Radlett Library, we are a small, dedicated team committed to providing excellent customer service and a welcoming environment for our community. We also deliver popular children's activities, including Baby Rhyme Time and Story Time. This role offers the opportunity to support customers, assist with events, and contribute to the day-to-day running of the library.

Please ensure you can work the hours in the Rota's attached.

For more information please contact, [e-mail] 0300 123 4049

If you have selected a preference for any of the above Libraries your application will be prescreened and, if suitable, released to be shortlisted.

About the role

• You will be actively promoting and supporting the use of all of our library resources and helping customers to find the information that they need.
• You will help to deliver a programme of library activities and events such as Baby Rhyme Time, as well as supporting the Library Manager in all aspects of the day to day running of the library.
• In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, assisting people to use our CreatorSpace resources, including 3D printers and virtual reality devices.
• All of our Library Assistant roles help to make a positive difference to people’s lives.

About you

We look for people who are resilient, friendly, confident, and outgoing. Who will be a reliable and flexible team player who is willing to engage with the full range of services, and events that libraries offer.

Essential

• Experience in delivering a high standard of Customer Service to members of the public.
• Resilient – ability to support customers with a wide variety of needs in a busy environment.
• Evidence of working collaboratively with a team to achieve aims and objectives
• Strong communication skills
• Demonstrable time management skills in organising and prioritising.
• Competent ICT skills, including Microsoft Office, Internet and other computer-based resources.

Desirable

• Experience of meeting KPIs and other targets set by Team Leads
• Skill or experience in promoting events and services.
• Evidence of, or experience in, problem solving
• Ability to support members of the public with queries and use of ICT.
• Knowledge of Library Services.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation.

We are not able to offer sponsorship at this time for this role.

This job role is Level 5. Please locate the job profile here:

Additional information

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.