Community Library Assistant: Create, Help & Inspire

Hertfordshire County Council; Stevenage; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire Libraries is seeking a Library Assistant to join a community-focused service across Hertfordshire. Starting salary is £26,016 with progression to £27,274 per annum (pro rata for part time).

Roles include 21.75 and 24.5 hour contracts at Radlett Library, delivering customer service and events, and supporting library activities. You will help customers access information, support events, and potentially operate CreatorSpace gear.

Qualifications

• Experience delivering a high standard of Customer Service to members of the public.
• Resilient – ability to support customers in a busy environment.
• Evidence of working collaboratively with a team to achieve aims and objectives.
• Strong communication skills.
• Demonstrable time management skills in organising and prioritising.
• Competent ICT skills, including Microsoft Office, Internet and other computer-based resources.

Responsibilities

• Promote and support the use of library resources and help customers find information.
• Help deliver a programme of library activities and events and support the Library Manager in daily running.
• In some libraries assist with CreatorSpace resources, including 3D printers and VR devices.
• All Library Assistant roles contribute to making a positive difference to people’s lives.

Skills

Customer Service

Resilience

Teamwork

Communication

Time Management

ICT Skills

Tools

Microsoft Office

Job description

Hertfordshire Libraries is seeking a Library Assistant to join a community-focused service across Hertfordshire. Starting salary is £26,016 with progression to £27,274 per annum (pro rata for part time).

Roles include 21.75 and 24.5 hour contracts at Radlett Library, delivering customer service and events, and supporting library activities. You will help customers access information, support events, and potentially operate CreatorSpace gear.