Customer Service Assistant - Bishops Stortford

Hertfordshire County Council; Bishop's Stortford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Disability Confident employer

Interview guarantee for disabilities

Job summary

Hertfordshire County Council's Bishop's Stortford Library is seeking a Customer Service Assistant to deliver friendly, efficient service to visitors, assist with IT support, information resources and book issue/return tasks. You will work in a busy public library, helping to create a welcoming community hub.

The role requires a proactive, reliable team member with good organisational skills and a positive attitude. Training is provided, with progression opportunities within the library service.

Qualifications

• Experience in a customer-focused environment.
• Good understanding of customer service principles.
• Organised with ability to prioritise tasks.
• Willingness to work collaboratively to meet service objectives.

Responsibilities

• Deliver friendly, efficient customer service at the library.
• Provide IT support and access to information resources.
• Assist with issuing/returning books and maintaining shelves.

Skills

Customer service

IT literacy

Communication skills

Teamwork

Tools

MS Office

Job description

Job Introduction

Job Title: Customer Service Assistant - Bishops Stortford

Starting Salary: £26,016 opportunity to progress to £26,427 per annum (pro rata for part time)

Hours: 4 (Rota Attached)

Location: Bishops Stortford

Contract Type: Permanent

Directorate: Resources

About The Team

Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.

Bishop’s Stortford Library is situated between a busy market town high street and large green space offering multiple leisure facilities. The library is one of the busiest in the Countyy. well used by the youngest and oldest members of the community - and everyone in between. Our team is friendly and dedicated, delivering a variety of cultural and learning activities and events to an engaged community. Every day is different, and there will be plenty of opportunities to develop your skills and knowledge.

About The Role

The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.

You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.

About You

You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.

Essential

• Knowledge of and/or experience of working in a customer focussed environment
• Evidence of understanding and application of good customer services principles
• Demonstrable organisational skills, showing a methodical ability to prioritise tasks
• Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
• You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

For more details or for an informal discussion about the role please contact: Elizabeth Basey, Library Manager, Tel: [phone] Email: [e-mail] Francesca Buckmaster, Customer Service Supervisor, [e-mail] or Adam Wiliams, Customer Service Supervisor, [e-mail]

This job role is Level 4. Please locate the job profile here:

Job profiles - Community services

Interview Date: 7th October 2026

Additional Information

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be aDisability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.