Customer Service Assistant - St Albans

Hertfordshire County Council; St Albans; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Disability Confident

English fluency required

Job summary

Hertfordshire County Council is seeking a Weekend Customer Service Assistant at St Albans Library. The role focuses on welcoming customers, providing information and IT support, and helping users issue and return books. You will work Saturdays and Sundays, with a rota in place.

A positive, customer-focused attitude and good organisational skills are essential. Salary starts at £26,016 per year, with progression to £26,427 per annum, pro rata for part-time hours.

Qualifications

• Knowledge of and/or experience in a customer-focused environment
• Understanding and application of good customer service principles
• Demonstrable organisational skills with a methodical approach to prioritising tasks
• Ability to work collaboratively with colleagues to achieve service aims

Responsibilities

• Deliver excellent customer service and IT/information support to library users
• Assist with library activities and ensure shelving and book handling is tidy
• Issue and return books and help users locate resources and information

Skills

Customer service

Communication

Organisation

Teamwork

Job description

Job Title

Customer Service Assistants

Salary

Starting Salary: £26,016 opportunity to progress to £26,427 per annum (pro rata for part time)

Hours

1 x 6.5 hours (Saturday - please see Rota attached)

1 x 4 hours (Sunday - please see Rota attached)

Location

St Albans

Contract Type

Permanent

Directorate

Resources

About the Team

Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.

St Albans Library is the busiest library in Hertfordshire, with a large and friendly team providing services to a diverse community. This role is a weekend-only post, with the successful candidate working (Saturdays/Sundays) only. Please refer to the attached rota for details.

About the Role

The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.

You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.

About You

You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.

Essential

• Knowledge of and/or experience of working in a customer focussed environment
• Evidence of understanding and application of good customer services principles
• Demonstrable organisational skills, showing a methodical ability to prioritise tasks
• Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives

Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 4. Please locate the job profile here:

Job profiles - Community services

To hear more about this opportunity please contact Rebecca Searl or Marco Peveri on 0300 123 4049for an informal discussion about the role.

Interview Date: 14th October 2026

Benefits of working for us

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/