Level 3 MSP Support Engineer

Roc Search GmbH; Greater Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading IT services company in the UK is looking for a Level 3 MSP Engineer. This role involves acting as the final escalation point for complex technical issues, leading client projects, and creating high-quality documentation. The ideal candidate will have proven experience in an MSP environment, deep expertise in Azure and Microsoft 365, and excellent problem-solving skills. Offering a hybrid working model, this position is suitable for individuals thriving in fast-paced environments.

Benefits

Hybrid working

Standard hours with no weekend work

Qualifications

• Proven senior-level experience within an MSP environment.
• Deep expertise in Microsoft Azure and Modern Workplace technologies.
• Strong experience with Intune and identity management.

Responsibilities

• Act as the final escalation point for complex technical issues.
• Lead and deliver client projects end-to-end.
• Create and maintain high-quality documentation.

Skills

Senior escalation & technical leadership

Azure expertise

Microsoft 365 knowledge

Intune administration

Problem-solving

Tools

PowerShell

Azure Virtual Machines

Microsoft 365

Job description

Level 3 MSP Engineer - (Contract / Temp-to-Perm)

IR35: Determination TBC

This position is open on a contract basis, with potential to convert to permanent following an initial period.

Key Responsibilities

• Senior Escalation & Technical Leadership
• Act as the final escalation point for complex technical issues, diagnosing and resolving problems beyond Level 1-2 capability
• Typical escalations include advanced Azure AD / Entra ID and Intune synchronisation issues, security posture configuration, network connectivity challenges, and patching failures
• Project Delivery
• Lead and deliver client projects end-to-end, from design through to implementation and handover, including:
  • On-premise to Azure migrations (Azure Virtual Machines, Azure Virtual Desktop)
  • Modern Workplace rollouts (Microsoft 365, Intune, security baselines)
  • Client onboarding and transition from incumbent suppliers
• Guide clients through Cyber Essentials and Cyber Essentials Plus, including gap analysis, remediation, and evidence preparation

Cloud & Security Expertise

• Act as the organisation's Azure Subject Matter Expert, defining best practices for deployment, security, and cost optimisation
• Design and deploy secure Conditional Access, MFA, and device compliance policies across multi-tenant environments
• Support expansion into emerging technologies such as VDI and cloud automation, helping shape future service offerings

Knowledge Sharing & Mentorship

• Create and maintain high-quality documentation, including Knowledge Base articles and Work Instructions
• Deliver workshops and structured knowledge-sharing sessions to upskill engineers
• Conduct peer reviews and escalation debriefs to improve team capability and service quality

Core Skills & Experience

• Proven senior-level experience within an MSP environment (essential)
• Deep expertise across Microsoft Azure, Microsoft 365, and Modern Workplace technologies
• Strong experience with:
  • Intune (Windows management)
  • Identity management, Azure AD / Entra ID, AAD Connect
  • PowerShell automation and security configuration
• Demonstrated delivery of infrastructure, cloud, and security projects

Technical Exposure (desirable):

• Intune, Addigy (MacOS MDM)
• Microsoft 365, Google Workspace
• Azure, AWS, GCP (Infrastructure, Networking, Virtual Desktop)
• Windows XP-11, Windows Server 2003-2025, macOS, Ubuntu Linux
• Networking: WAN, LAN, SD-WAN, VLANs
• SonicWall, Meraki, DrayTek, Cisco, Juniper, Ubiquiti
• Microsoft Purview / DLP, SharePoint
• SQL Server
• NMAP, penetration testing tools
• ESET (AV, EDR, patching), vulnerability management
• Backup & DR: Acronis, Azure, Windows Server

Personal Qualities

• Thrives in the pace and variety of MSP life
• Logical, analytical problem solver who enjoys complex troubleshooting
• Clear communicator, able to explain technical issues to both engineers and customers

Location & Working Pattern

• Hybrid working: typically 2 days per week working from home
• Standard hours: 9:00am - 5:00pm, no weekend work
• Alternative working patterns may be considered

Office locations:

• Manchester (M2 2BG)
• Cheshire (SK10 4TG)