Lettings & Resident Experience Coordinator

deverellsmith; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

deverellsmith is seeking a Lettings Administrator for an onsite role at a large residential development in Manchester. You will handle first-line leasing enquiries from applicants and residents, conduct viewings, and support the Lettings Manager to meet leasing targets while delivering high-quality customer service.

You will manage resident applications, background checks, and social media updates, ensuring timely responses and accurate record-keeping using the property management system.

Qualifications

• Experience in a property lettings or related business.
• Strong sales skills and customer relationship abilities.
• Excellent organizational and administration capabilities.
• Proficient IT skills including MS Office and property management systems.
• Ability to work weekends and across buildings if required.

Responsibilities

• Conduct viewings to prospective tenants.
• Process lettings enquiries promptly and professionally.
• Support Lettings Manager in achieving leasing goals.
• Update social media letting platforms weekly.
• Process resident applications including background and credit checks.
• Assist with deposit protection scheme setup and releases.
• Assist with check-in and check-out reports and move in/out procedures.
• Assist with the collection of rents and deposits on a timely basis.
• Record transactions in the property management system.
• Contribute to market surveys and open house events.
• Represent the brand with exceptional service to residents and visitors.
• Ensure issues are addressed within 24 hours.

Skills

Customer service

Sales skills

Administration

MS Office

Team player

Education

ARLA qualified (Desirable)

Tools

Property management system

Microsoft Office

Yardi (Desirable)

Job description

deverellsmith is seeking a Lettings Administrator for an onsite role at a large residential development in Manchester. You will handle first-line leasing enquiries from applicants and residents, conduct viewings, and support the Lettings Manager to meet leasing targets while delivering high-quality customer service.

You will manage resident applications, background checks, and social media updates, ensuring timely responses and accurate record-keeping using the property management system.