Junior Resident Services Manager: Grow in Lettings

Deverell Smith Ltd; Old Warren; On-site; GBP 24,000 - 32,000; Full time

Job summary

Deverell Smith Ltd. is seeking a Junior Resident Services Manager to support the resident experience across the tenancy journey, from move-in to renewal and move-out.

The role involves tenancy administration, responding to resident queries and coordinating end-of-tenancy processes within a growing Build to Rent portfolio. You will collaborate with the Resident Services Team Manager and other ops teams, gaining exposure to compliance, data, and process improvements in a supportive,

Qualifications

• Experience in residential lettings, tenancy administration or customer service.
• Strong customer service and communication skills.
• Excellent organizational and coordination abilities.
• Proactive problem-solving mindset.

Responsibilities

• Support the full resident lifecycle, including move-ins, renewals and move-outs.
• Assist with tenancy administration and resident queries.
• Coordinate end-of-tenancy processes, including inspections and deposits.
• Maintain clear, professional communication with residents throughout their tenancy.

Skills

Customer service

Communication

Organisation

Coordination

Job description

Deverell Smith Ltd. is seeking a Junior Resident Services Manager to support the resident experience across the tenancy journey, from move-in to renewal and move-out.

The role involves tenancy administration, responding to resident queries and coordinating end-of-tenancy processes within a growing Build to Rent portfolio. You will collaborate with the Resident Services Team Manager and other ops teams, gaining exposure to compliance, data, and process improvements in a supportive,