Onsite Lettings & Resident Experience Coordinator

deverellsmith; Lancashire; On-site; GBP 18,000 - 23,000; Full time

Job summary

deverellsmith is seeking a Lettings Administrator for an on-site role in a large residential development. You will handle first-line leasing enquiries from applicants and residents, conduct viewings, and support with deposit protection, check-ins/outs, and rent collection.

You will represent the brand with excellent customer service, manage property management systems, and contribute to achieving lettings targets while building a neighborly community environment.

Qualifications

• Experience in a property lettings or related business (student accommodation, serviced apartments etc.).
• Strong sales skills and confidence in promoting a product.
• Excellent customer relationship skills and attention to detail.
• Excellent organisation and administration skills.
• Clear and effective communication, verbally and in writing.

Responsibilities

• Conduct viewings to prospective tenants and respond to lettings enquiries.
• Update social media letting platforms and assist with branded marketing campaigns.
• Assist with deposit protection, check-in/out procedures and rent collection.
• Record transactions in the property management system and support KPI targets.
• Provide exceptional customer service to residents, applicants and visitors.

Skills

Sales skills

Customer service

Organization

Communication

IT skills

Education

ARLA qualification (Desirable)

Tools

Yardi or similar

Job description

deverellsmith is seeking a Lettings Administrator for an on-site role in a large residential development. You will handle first-line leasing enquiries from applicants and residents, conduct viewings, and support with deposit protection, check-ins/outs, and rent collection.

You will represent the brand with excellent customer service, manage property management systems, and contribute to achieving lettings targets while building a neighborly community environment.