Leasing & Tenant Experience Lead

DeverellSmith Group; Ouzlewell Green; On-site; GBP 24,000 - 32,000; Full time

Job summary

DeverellSmith Group is seeking an Assistant Leasing Manager to support leasing performance and tenant experience for a prominent on-site development. You will handle first-line lettings inquiries, support the Lettings Manager, and guide team members through the lettings journey to deliver a high-value residential environment.

Essential experience includes lettings exposure, strong sales ability, and excellent customer service.

Qualifications

• Experience in a property lettings or related business.
• Strong sales skills and confidence in promoting a product.
• Excellent customer relationship skills and attention to detail.
• IT skills including Microsoft Office and property management systems.
• Able to work weekends and holidays and across multiple buildings.

Responsibilities

• Conduct viewings to prospective tenants.
• Manage tenancy applications including background and credit checks.
• Assist with rent collection and deposits.
• Support in marketing campaigns and open houses.
• Provide high levels of customer service to residents.
• Produce weekly leasing statistics.

Skills

Sales skills

Customer service

Organisation

Administration

Communication skills

Education

ARLA qualification

Tools

Yardi

Property management software

Microsoft Office

Job description

DeverellSmith Group is seeking an Assistant Leasing Manager to support leasing performance and tenant experience for a prominent on-site development. You will handle first-line lettings inquiries, support the Lettings Manager, and guide team members through the lettings journey to deliver a high-value residential environment.

Essential experience includes lettings exposure, strong sales ability, and excellent customer service.