Lettings Administrator

The People Pod; Manchester, Salford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Bonus

Holiday allowance

Perkbox

Career progression

Job summary

The People Pod in Manchester City Centre is recruiting for a Resident Lettings Administrator / Resident Contracts Executive to support tenancy administration from pre-arrival through move‑in and ongoing management.

This full‑time role offers 27,000 basic salary plus 2,000 bonus, Monday–Friday (08:30–17:00), 22 days holiday rising with service, and a clear path for career progression.

If you’re organised, customer‑focussed and eager to start a career in property, we'd love to hear from you.

Qualifications

• 6-18 months' experience in lettings or property administration.
• Strong admin, finance or customer service background welcome.
• Excellent organisation and genuine interest in property.

Responsibilities

• Conduct tenant referencing and Right to Rent checks
• Prepare and issue tenancy agreements and licences
• Ensure documents and payments are completed before move-in
• Maintain tenancy and CRM records
• Manage rent schedules and payment reconciliation
• Investigate and resolve payment discrepancies
• Monitor rental payments and follow up on overdue accounts
• Support the debt management process in line with company procedures
• Liaise with solicitors, councils and third-party partners where required

Skills

Organised

Attention to detail

Communication

Customer service

Proactive

Multitasking

Job description

Resident Lettings Administrator / Resident Contracts Executive

Manchester City Centre

27,000 Basic + 2,000 Bonus Full-Time Monday-Friday

Start your career with one of the UK's most exciting residential property brands.

Are you looking to build a long-term career in the property sector?

We're looking for an organised, customer‑focused individual to join a fast‑growing and internationally recognised residential property group that's redefining modern city living.

Ideally, you'll have gained some previous experience within the property sector—perhaps in lettings, property administration, estate agency or residential management. However, we're equally keen to hear from ambitious graduates or early‑career professionals with strong administrative, customer service or finance experience who are looking to make their mark in property.

This is an excellent opportunity to join a market‑leading business offering genuine career progression within a thriving and expanding organisation.

The Role

As a Resident Contracts Executive, you'll support the resident journey from pre‑arrival through to move‑in and ongoing tenancy administration.

Working closely with the Sales and Operations teams, you'll help deliver a seamless customer experience while ensuring all tenancy administration and compliance processes are completed accurately.

Key Responsibilities

• Conduct tenant referencing and Right to Rent checks
• Prepare and issue tenancy agreements and licences
• Ensure documentation and payments are completed before resident move‑in
• Maintain accurate tenancy and CRM records
• Manage rent schedules and payment reconciliation
• Investigate and resolve payment discrepancies
• Monitor rental payments and follow up on overdue accounts
• Support the debt management process in line with company procedures
• Liaise with solicitors, councils and third‑party partners where required

About You

We're ideally looking for someone with 6-18 months' experience within the property sector, such as lettings, estate agency or residential property administration. However, this isn't essential, and we'll also consider candidates with experience in administration, finance or customer service who can demonstrate excellent organisation and a genuine passion for building a career in property.

You’ll be:

• Highly organised with excellent attention to detail
• Friendly, confident and professional
• A strong communicator with excellent interpersonal skills
• Proactive, motivated and eager to learn
• Comfortable managing multiple priorities in a fast‑paced environment

What's on Offer

• 27,000 basic salary + 2,000 bonus opportunity
• Monday‑Friday working hours (08:30‑17:00) with flexibility
• 22 days holiday, increasing to 25 days with service
• Access to Perkbox with 250+ employee perks, discounts and wellbeing benefits
• Genuine long‑term career development within a leading residential property group

If you're looking to take the next step in your property career—or you're eager to break into the industry with a market‑leading employer—we'd love to hear from you.