Lettings Assistant – Leicester – £27K

Student Cribs Limited; East Midlands; On-site; GBP 20,000 - 26,000; Full time

Job summary

Student Cribs Limited in the UK is seeking a Lettings Assistant to drive occupancy and enhance the brand experience. You will conduct high-quality property viewings, convert enquiries into bookings, and support the city team to maximise lettings performance.

This fast-paced, customer-facing role requires enthusiasm, energy and attention to detail. Fixed-Term Contract for 6 months, 35 hours per week (Mon-Fri 11:00–19:00) with some weekend work during peak times.

Responsibilities

• Conduct in-person and virtual property viewings to prospective tenants and guarantors delivering engaging and informative viewing experiences.
• Follow up promptly with prospective tenants to drive conversion.
• Support the team in achieving occupancy and lettings targets.
• Report on feedback from viewings to identify trends and opportunities for improvement.
• Respond to phone, email, and online enquiries in a timely and professional manner.
• Support the progression of applicants from enquiry to signed tenancy.
• Assist with tenancy administration and documentation as required.
• Support marketing initiatives and local promotional activity.
• Provide feedback to City/Lettings Manager on market conditions and demand.
• Assist during peak season with flexible working hours where necessary.
• Assist with tenant handover over the summer periods.

Job description

Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. PE-backed and growing, we are now expanding into professional lettings — targeting working professionals and key workers seeking high-quality accommodation.

The Role

The Lettings Assistant plays a key frontline role in driving occupancy and enhancing the Student Cribs brand experience. You willbe responsible forconducting high-quality property viewings, converting enquiries into bookings, and supporting the wider city team to maximise lettings performance.This is a fast-paced, customer-facing role where enthusiasm, energy, and attention to detail directly contribute to commercial success.

Key Responsibilities

– Conduct in-person and virtual property viewings to prospective tenants and guarantorsdelivering engaging and informative viewing experiences.

– Follow up promptly with prospective tenants to drive conversion.

– Support the team in achieving occupancy and lettings targets.

– Report onfeedback from viewings toidentifytrends and opportunities for improvement.

– Respond to phone, email, and online enquiries ina timelyand professional manner.

– Support the progression of applicants from enquiry to signed tenancy.

– Assistwith tenancy administration and documentation asrequired.

– Support marketing initiatives and local promotional activity.

– Provide feedback to City/Lettings Manager on market conditions and demand.

– Assistduring peak season with flexible working hours where necessary.

– Assistwith tenant handover over the summer periods.

Role Requirements

– Strong communicationand interpersonal skills.

– Confident, personable, and proactive attitude.

– Target-driven mindset with a desire to contribute to commercial results.

– Excellent organisational skills and attention to detail.

– Ability to work independently and as part of a team.

– Comfortable working in a fast-paced, seasonal environment.

– Fixed-Term Contract – 6 months – 35 working hours per week.

– Hours: Monday – Friday 11:00am -19:00pm withoptionof some weekend working in peak times.