Customer Service Assistants – £26K

Student Cribs; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. We are expanding into professional lettings—targeting working professionals and key workers seeking high-quality accommodation.

London-based temporary role from May to September 2026 to support our Customer Service and Tenancy teams during busy lettings and handover seasons. You will handle calls, viewings, tenancy queries and assist contractors, ensuring a smooth tenant experience.

Qualifications

• Strong communication across calls, live chat and email.
• Ability to learn quickly and adapt to processes.
• Calm demeanour in a busy lettings environment.
• Enthusiastic and willing to get involved in team tasks.
• Customer service experience is a plus but not required.

Responsibilities

• Handling inbound calls, LiveChat messages, and email enquiries.
• Calling leads, booking viewings, and following up with prospective tenants.
• Managing daily calendars and organising the viewing process.
• Logging maintenance issues and coordinating with contractors.
• Travelling to cities for viewings, inspections, check-ins/check-outs, and occasional marketing support.
• Reviewing tenancy contracts and assisting tenants with contract and payment queries.
• Supporting check-in/check-out process to ensure a smooth tenant experience.
• Using internal systems to manage tasks and maintain records.

Skills

Confident communicator

Quick learner

Stay calm under pressure

Enthusiastic

Customer service experience

Job description

Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. PE-backed and growing, we are now expanding into professional lettings — targeting working professionals and key workers seeking high-quality accommodation.

The Role

We are looking for enthusiastic and energetic Customer Service Assistants to support our Customer Service and Tenancy teams during our busy lettings and handover seasons. This is a temporary, fixed-term position based at our London office, running in summer 2026 from May through to September, and offers an exciting opportunity for individuals with a passion for customer service and an interest in the lettings and property industry. In this role, you will support the Lettings & Management teams, who are responsible for letting our student properties, contracting tenants, and ensuring our current tenants have an excellent living experience.

Key Responsibilities

• Handling inbound calls, LiveChat messages, and email enquiries.
• Calling leads, booking viewings, and following up with prospective tenants.
• Managing daily calendars and organising the viewing process.
• Logging maintenance issues and coordinating with contractors.
• Travelling to cities for viewings, inspections, check-ins/check-outs, and occasional marketing support.
• Reviewing and generating tenancy contracts and assisting tenants with contract and payment queries.
• Supporting the check-in and check-out process to ensure a smooth tenant experience.
• Using internal systems to manage tasks and maintain accurate records.

Role Requirements

• Confident communicator, both verbally and over the phone
• Quick learner
• Able to stay calm under pressure
• Enthusiastic and willing to get involved
• Customer service experience (desirable, but not essential)
• Fixed-Term Contract – minimum of 3 months.
• Hours: Monday – Friday 9am – 6pm with occasional weekend working