Professional Lettings Manager – £30-£40K

Student Cribs; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Phone & laptop provided

Full UK driving licence (desirable)

Job summary

Student Cribs is expanding its professional lettings division in Manchester, owning the full letting cycle from enquiry to tenancy. You will work with marketing on channel strategy and report to the Head of North on performance.

The role is full-time in Manchester with a discretionary bonus up to 25%, standard hours 09:00–18:00, Monday to Friday, and a company phone and laptop provided. Driving licence is desirable but not essential.

Qualifications

• Experience managing lettings and tenancy management processes.
• Ability to drive occupancy and convert enquiries to lets.
• Strong communication and relationship-building with tenants and partners.

Responsibilities

• Drive occupancy across the professional portfolio from enquiry to tenancy.
• Develop new letting channels and briefing marketing on deployment.
• Manage viewing process and convert enquiries into lets quickly.

Skills

Lettings

Viewings

Tenant relationships

CRM

Reporting

Tools

CRM software

Job description

Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. PE-backed and growing, we are now expanding into professional lettings — targeting working professionals and key workers seeking high-quality accommodation.

The Role

A lettings-focused role responsible for driving occupancy across our professional portfolio. You will own the full letting cycle — from generating demand and conducting viewings through to securing tenancies and managing tenant relationships — working closely with the marketing team on channel strategy and reporting to the Head of North on performance.

Key Responsibilities

• Drive occupancy across the professional portfolio, taking ownership of lettings performance from first enquiry through to signed tenancy.
• Identify and develop new letting channels employer direct, relocation agents, NHS and local authority referral schemes, and community networks briefing the marketing team for deployment.
• Manage the full viewing process, conducting accompanied viewings, following up promptly, and converting enquiries into lets at pace.
• Build and maintain relationships with local letting agents, employer HR teams, and community partners to generate a consistent pipeline of prospective tenants.
• Review and set rents competitively on every void, making data-led recommendations to the Head of North on pricing and market positioning.
• Manage tenant relationships throughout the tenancy, acting as the primary point of contact and resolving issues promptly to maintain high satisfaction and retention.
• Oversee tenancy renewals proactively, conducting rent reviews in line with market comparables and the portfolio’s rental growth target.
• Ensure council tax accounts are correctly set up and managed for each professional property, liaising with the local authority as required on any changes to occupancy.
• Work with the operations team to ensure properties are maintained to the professional lettings standard and that any issues affecting lettability are escalated and resolved quickly.
• Ensure all lettings activity is compliant with current legislation including Right to Rent and deposit protection requirements.
• Maintain accurate CRM records and submit weekly performance reports to the Head of North every Monday.

• Full time, permanent contract
• Location:Manchester
• Discretionaryperformance-basedbonus of up to 25%
• Hours: 09:00am to 18:00 Monday to Friday
• Company phone & Laptop provided
• Full UK driving licensedesiredbut not essential