Resident Assistant

Cobalt Recruitment; Southampton; On-site; GBP 21,000 - 30,000; Full time

Job summary

A leading recruitment agency seeks a Resident Services Leasing Associate in Southampton. This role focuses on providing exceptional customer service while ensuring efficient leasing processes. Responsibilities include managing viewings, supporting residents, and maintaining effective communication through Salesforce. Ideal candidates possess strong interpersonal skills and familiarity with CRM systems. Property qualifications are a plus. Competitive package and opportunities for growth are offered in a dynamic work environment.

Qualifications

• Experience supporting lettings or leasing activity is essential.
• Confidence in dealing with targets and strong customer service ethos required.
• Knowledge of Health & Safety requirements on site is beneficial.

Responsibilities

• Deliver the organisation’s customer service standards.
• Conduct viewings and assist prospective residents.
• Manage inbound leads and customer communication.
• Work with the Lettings Manager to ensure homes are ready for letting.
• Perform Right to Rent checks and reference gathering.
• Provide feedback to internal stakeholders from customer insights.
• Handle amenity bookings, resident enquiries, and front-of-house duties.
• Support income management, tenancy processes, and resident engagement.
• Handle complaints professionally and drive to resolution.
• Prepare shift handovers and manage keys, parcels, and visitor logs.

Skills

Working knowledge of leasing

Strong communication skills

Confidence working towards targets

Experience as part of a collaborative team

Familiarity with CRM systems (Salesforce)

Health & Safety awareness

Education

Property or customer service qualifications

Tools

Salesforce

Job description

The organisation

This organisation operates at scale within the UK build-to-rent market, delivering professionally managed rental homes alongside high-quality resident amenities. They are known for their resident-first approach, commitment to community building, and investment in long-term neighbourhoods.

The role

The Resident Services Leasing Associate plays a pivotal role in both customer service and leasing activity, ensuring homes are let efficiently while maintaining a strong resident experience.

Key responsibilities include:

• Delivering the organisation’s customer service standards.
• Conducting viewings and supporting prospective residents through the lettings journey.
• Managing inbound leads and customer communication using Salesforce.
• Working closely with the Lettings Manager to ensure homes are ready for letting.
• Commencing the leasing journey, including Right to Rent checks and references.
• Providing feedback to internal stakeholders based on customer insights.
• Managing amenity bookings, resident enquiries, and day-to-day front-of-house activity.
• Supporting income management, tenancy processes, and resident engagement.
• Handling complaints professionally and to resolution.
• Preparing shift handovers and managing keys, parcels, and visitor logs.

The Resident Services Leasing Associate role balances commercial awareness with service delivery.

The skills needed

To succeed as a Resident Services Leasing Associate, you will demonstrate:

• Working knowledge of leasing within residential, hospitality, or travel-led environments.
• Previous experience supporting lettings or leasing activity.
• Strong communication and listening skills.
• Confidence working towards targets.
• Awareness of Health & Safety requirements on site.
• Experience working as part of a collaborative team.
• Familiarity with CRM systems, ideally Salesforce.

Property or customer service qualifications would be advantageous.

Next steps

Applications are being reviewed on an ongoing basis, with interviews expected shortly.

Due to the volume of applications received, if you don’t hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.