Resident Services Associate

cobaltrecruitment; Leeds; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Salary up to £27,000

40-hour working week

Shift options 8:00-17:30 or 11:00-20:0

Occasional Saturday shift with weekday

Résumé du poste

Cobalt is recruiting a Resident Services Associate to join a Leeds-based Build to Rent development. You will be the front-of-house contact, welcoming residents, handling parcels and coordinating services to maintain a high standard of living.

Ideal candidates have customer-facing experience and an interest in property or hospitality. The role offers a 40-hour week with two shift options and occasional Saturday work with a weekday off in lieu.

Qualifications

• Experience in customer-facing roles is required or highly desirable.
• Experience in Build to Rent or residential property is preferable but not essential.
• Good written and verbal communication skills.

Responsabilités

• Provide front-of-house support, including welcoming residents and visitors, managing reception duties and handling parcels.
• Respond to resident enquiries and assist with complaints, escalating as appropriate.
• Support move-ins/move-outs, including inspections and checks.
• Assist with lettings activity, including property viewings and move-ins.
• Coordinate bookings for communal facilities and amenity spaces.
• Liaise with contractors and maintenance teams, raise work orders and schedule appointments.
• Support resident engagement activities and events.
• Maintain cleanliness and presentation of communal areas and carry out handovers.

Connaissances

Customer service

Communication

Teamwork

Organisation

Health and safety

Formation

Property or customer service qualification

Description du poste

The Opportunity

Cobalt is recruiting a Resident Services Associate to join an established Build to Rent operator at a residential development in Leeds.

This is an opportunity for someone who enjoys delivering customer service and building relationships with residents. Working as part of the front-of-house team, you will help ensure residents receive a welcoming service while supporting the day-to-day running of the development.

Previous experience within Build to Rent or residential property is preferable, although candidates from hospitality, travel and tourism or other customer-facing environments are encouraged to apply.

The organisation

Our client is an established operator within the Build to Rent sector, focused on delivering a high standard of resident service and maintaining its residential developments.

You will join a team that works together to support residents, coordinate building services and create a welcoming living environment.

The role offers:

* A salary up to £27,000.

* A 40-hour working week.

* Shifts of either 8:00am-5:30pm or 11:00am-8:00pm.

* One Saturday shift as required, with a weekday off in lieu, such as the following Monday.

The role and responsibilities

As a Resident Services Associate, you will be a point of contact for residents, supporting their day-to-day needs and helping maintain the development.

Your responsibilities will include:

• Providing front-of-house support, including welcoming residents and visitors, managing reception duties and handling parcels.
• Responding to resident enquiries and assisting with complaints, escalating matters where appropriate.
• Supporting resident move-ins and move-outs, including property inspections and checks.
• Assisting with lettings activity, including property viewings and the move-in process.
• Coordinating bookings for communal facilities and amenity spaces.
• Liaising with contractors and maintenance teams, raising work orders and scheduling appointments.
• Supporting resident engagement activities and events.
• Carrying out building walks and helping maintain the cleanliness and presentation of communal areas.
• Maintaining records, preparing shift handovers and supporting property management administration.
• Skills and experience

To be considered for this Resident Services Associate position, we are looking for:

• Previous experience in a customer-facing role, ideally within Build to Rent, residential property, hospitality or travel and tourism.
• Build to Rent or wider property experience is preferable but not essential.
• Good written and verbal communication skills.
• The ability to build relationships with residents, colleagues and contractors.
• Experience working as part of a team.
• An organised approach to managing daily tasks and resident enquiries.
• An awareness of health and safety procedures or a willingness to develop this knowledge.
• A qualification in property or customer service would be advantageous but is not essential.

This is an opportunity for a Resident Services Associate looking to develop their experience within the Build to Rent sector while contributing to the resident experience at a Leeds development.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.