Lettings Administrator

Thomas Webb Recruitment; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Thomas Webb Recruitment is seeking an experienced Lettings Administrator to join their team in the North West. The role requires 1–2 years of lettings administration experience, with a strong focus on tenancy paperwork and efficient processing.

You will handle tenancy agreements, references, and related admin tasks, coordinating with landlords and tenants to ensure smooth operations. A proactive, detail-oriented approach is essential in this fast-paced environment.

Qualifications

• Minimum 1–2 years' lettings administration experience.
• Experience with tenancy agreements and tenancy paperwork.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks in a fast-paced environment.
• Excellent written and verbal communication.

Responsibilities

• Arrange Gas Safety Certificates and EPCs.
• Prepare tenancy agreements and tenancy paperwork.
• Conduct tenant referencing.
• Coordinate tenant check-ins and check-outs.
• Liaise with landlords and tenants to obtain/document necessary information.
• Provide administrative support to lettings negotiators.
• Maintain accurate tenancy records.

Skills

Lettings admin

Organisational skills

Communication skills

Tenant referencing

Team player

Deadline management

Tools

MS Office

Job description

Position: Lettings Administrator
Location: North West
Salary: £28,000–£30,000 depending on experience
Start: ASAP

Responsibilities:

Our client is looking for an experienced Lettings Administrator to join their team. The ideal candidate must have at least 1–2 years' experience in a Lettings Administrator, Lettings Coordinator or Tenancy Coordinator role, with a strong background in lettings administration and tenancy paperwork.

Duties and responsibilities:

• Arranging Gas Safety Certificates and Energy Performance Certificates (EPCs).
• Submitting and managing insurance claims.
• Arranging property photography and floor plans.
• Coordinating property check-outs.
• Preparing and drawing up tenancy agreements.
• Conducting referencing for prospective tenants.
• Booking and coordinating tenant check-ins and check-outs.
• Providing administrative support to the lettings negotiators.
• Liaising with landlords and tenants to obtain and process the necessary documentation.
• Ensuring tenancy paperwork and records are accurate and up to date.
• Managing multiple administrative tasks and prioritising deadlines in a fast-paced environment.
• Supporting the wider team to ensure the smooth running of the lettings process.

Lettings Administrator Specification:

• Minimum 1–2 years' experience in a Lettings Administrator, Lettings Coordinator or Tenancy Coordinator role.
• Proven experience in lettings administration, including preparing tenancy agreements and handling tenancy paperwork.
• Good understanding of the lettings process, including tenant referencing and coordinating check-ins and check-outs.
• Excellent organisational skills and attention to detail.
• Ability to prioritise tasks and manage deadlines effectively.
• A positive, proactive, can-do attitude.
• Comfortable working in a busy, fast-paced environment.
• Strong written and verbal communication skills.
• Ability to liaise professionally with landlords, tenants and colleagues.
• A team player who enjoys supporting others and can manage a varied workload.
• Must be able to commute to the office within a reasonable travelling distance.

Working Hours:

• Monday to Thursday: 9:00am–6:00pm
• Friday: 9:00am–5:30pm

Please note:

Candidates must have relevant lettings experience and a strong background in tenancy administration and paperwork. Applications without this experience will not be considered.