Lettings Administrator

Remarkable Jobs Limited; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Remarkable Jobs Limited in London is seeking a diligent Lettings Administrator to support the lettings team in a busy, client-facing office.

This role requires strong organisational skills, attention to detail and a proactive approach to handle calls, emails, tenancy paperwork and diary coordination. Saturday work is required with a day off in lieu.

Local applicants preferred for an office-based role in Kentish Town, Camden, NW1 0NE, with previous estate agency experience advantageous.

Qualifications

• Prior administrative or office-based experience.
• Excellent organisational skills and attention to detail.
• Confident written and verbal communication.
• Professional telephone manner and customer service focus.
• Ability to manage multiple tasks and prioritise workloads.
• Willingness to work Saturdays with a weekday off in lieu.
• Able to commute to Kentish Town for a fully office-based position.

Responsibilities

• Provide day-to-day administrative support to the lettings team.
• Handle incoming telephone calls, emails and enquiries from landlords, tenants and prospective tenants.
• Assist with preparing tenancy agreements, renewals and associated documentation.
• Maintain accurate property, landlord and tenant records.
• Coordinate property viewings, appointments and diary management.
• Support the referencing process and ensure required documentation is collected.
• Assist with property listings, marketing materials and online property portals.
• Liaise with landlords, tenants, contractors and other relevant parties.
• Ensure all lettings documentation is accurate, complete and compliant with relevant legislation.
• Support the team with general office administration and customer service.

Skills

Administrative experience

Organised

Communication skills

Telephone etiquette

Multitasking

Proactive

Office-based work

Weekend availability

Tools

Estate agency CRM

Property management software

Job description

Location: Kentish Town, Camden, London - NW1 0NE

Job Type: Full-Time, Permanent

Working Pattern: Office-Based - Saturday working required, with a day off during the week

About the Role

We are recruiting on behalf of an established estate agency based in Kentish Town, Camden, who are looking for an organised, proactive and personable

Lettings Administrator to join their busy team.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced, customer-focused environment.

Previous experience within an estate agency or lettings environment would be a significant advantage, although candidates with excellent administrative experience from other sectors will also be considered.

Due to the office-based nature of the position,

candidates living locally to Kentish Town, Camden or the surrounding North London areas are particularly encouraged to apply.

Key Responsibilities

• Provide day-to-day administrative support to the lettings team.
• Handle incoming telephone calls, emails and enquiries from landlords, tenants and prospective tenants.
• Assist with preparing tenancy agreements, renewals and associated documentation.
• Maintain accurate property, landlord and tenant records.
• Coordinate property viewings, appointments and diary management.
• Support the referencing process and ensure required documentation is collected.
• Assist with property listings, marketing materials and online property portals.
• Liaise with landlords, tenants, contractors and other relevant parties.
• Ensure all lettings documentation is accurate, complete and compliant with relevant legislation.
• Support the team with general office administration and customer service.

Skills & Experience Required

• Previous experience in an administrative or office-based role.
• Excellent organisational skills and strong attention to detail.
• Confident communication skills, both written and verbal.
• Professional and friendly telephone manner.
• Ability to manage multiple tasks and prioritise workloads.
• A proactive, reliable and flexible approach.
• Happy to work Saturdays, with a weekday off in lieu.
• Able to commute reliably to Kentish Town for a fully office-based position.

Highly Desirable:

• Previous experience working within an estate agency, lettings agency or property management environment.
• Knowledge of tenancy agreements, referencing and lettings administration.
• Understanding of current residential lettings legislation, particularly the
• Renters' Rights Act and its implications for landlords, tenants and letting agents.
• Familiarity with estate agency CRM systems or property management software.
• £28,000 - £30,000 per annum, depending on experience.
• Five working days per week, including Saturdays.
• One day off during the week.
• Fully office-based in Kentish Town, Camden (NW1 0NE).

The Ideal Candidate

We are particularly interested in speaking with candidates who have previously worked as a

Lettings Administrator, Estate Agency Administrator, Property Administrator, Lettings Coordinator or Property Management Administrator.

You will be highly organised, approachable and comfortable dealing with customers, with the ability to keep a busy lettings office running smoothly.

Local candidates with previous estate agency experience and knowledge of the Renters' Rights Act would be particularly well suited to this opportunity.

If you're looking for a permanent position within a busy estate agency in North London, we'd love to hear from you.