Lettings Administrator

Confidential; Dover; On-site; GBP 27,000 - 28,000; Full time

Job summary

PSM Recruitment is seeking a motivated Lettings Administrator to join our busy Dover office. This role supports the lettings team with administrative duties, customer contact and property viewings, helping to keep the portfolio well organised.

Based in Dover, you will handle records, tenancy paperwork and compliance processes, coordinate appointments, and deliver excellent customer service, with opportunities to progress within the lettings sector while maintaining a professional approach.

Qualifications

• Strong administrative and organisational skills.
• Good typing and IT proficiency.
• Excellent communication and interpersonal skills.
• Confident in dealing with a variety of people and situations.
• Ability to manage challenging or sensitive situations professionally.
• A proactive attitude and willingness to learn and progress.
• Full UK driving licence preferred for property viewings.

Responsibilities

• Providing comprehensive administrative support to the lettings team.
• Managing and maintaining accurate records and documentation.
• Handling enquiries via phone, email, and in person.
• Coordinating appointments and property viewings.
• Conducting property viewings with prospective tenants.
• Assisting with tenancy paperwork and compliance processes.
• Supporting the team in day-to-day lettings activities.
• Delivering excellent customer service at all times.

Skills

Administrative skills

Typing proficiency

Communication skills

Interpersonal skills

Handling tough situations

Proactive attitude

Driving licence

Job description

Lettings Administrator

PSM Recruitment is seeking a motivated and organised Lettings Administrator to join our busy office in Dover. This is a fantastic opportunity for someone with strong administrative skills who is looking to develop their career within the property sector, with the potential to progress into a lettings role.

Key Responsibilities as a Lettings Administrator:

• Providing comprehensive administrative support to the lettings team
• Managing and maintaining accurate records and documentation
• Handling enquiries via phone, email, and in person
• Coordinating appointments and property viewings
• Conducting property viewings with prospective tenants
• Assisting with tenancy paperwork and compliance processes
• Supporting the team in day-to-day lettings activities
• Delivering excellent customer service at all times

Skills & Experience Required as a Lettings Administrator:

• Strong administrative and organisational skills
• Good typing and IT proficiency
• Excellent communication and interpersonal skills
• Confident in dealing with a variety of people and situations
• Ability to manage challenging or sensitive situations professionally
• A proactive attitude and willingness to learn and progress
• Full UK driving licence (preferred, for property viewings)

Personal Attributes

• Professional and approachable manner
• Reliable and detail-oriented
• Able to work both independently and as part of a team
• Positive attitude with a desire to develop within the lettings industry

Working Hours

Monday to Friday: 9:00am 5:30pm
Every other Saturday: 9:00am 4:00pm

Salary

£26,500 - 27,500 per annum