Lettings Administrator

Confidential; Maidstone; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Supportive working environment

Potential for career progression

Varied role within a busy lettingsdept

Job summary

Confidential in Chatham is seeking a Lettings Administrator to join a busy residential lettings team. You will provide day-to-day admin support, prepare tenancy documents and maintain accurate property and applicant records.

The role requires excellent organisation, strong attention to detail and confident communication with landlords, tenants and applicants. Experience in lettings administration and estate agency software is preferred, with a professional customer-focused approach.

Qualifications

• Previous experience in residential lettings administration.
• Good understanding of lettings procedures and tenancy administration.
• Excellent organisational skills and attention to detail.
• Confident written and verbal communication.
• Professional telephone manner and customer service skills.
• Experience using estate agency software and IT systems.
• Ability to prioritise workload and meet deadlines.
• Professional, proactive approach with the ability to build and maintain relationships.

Responsibilities

• Providing day-to-day administrative support to the lettings team.
• Preparing tenancy documentation and assisting with progression of lettings transactions.
• Maintaining accurate property records, applicant details and tenancy files.
• Liaising with landlords, tenants and applicants to provide updates and resolve queries.
• Coordinating appointments, referencing and other essential lettings administration.
• Ensuring paperwork and systems are maintained accurately and in line with company procedures.

Skills

Lettings administration

Organisation

Communication skills

Customer service

Liaison with landlords

Tools

Estate agency software

Job description

A Lettings Administrator is required to join a busy residential estate and lettings agency in the Chatham area. This role would suit an organised administrator with previous experience in the lettings sector and a strong understanding of property administration.

Job Title: Lettings Administrator

Sector: Residential Lettings

Location: Chatham, ME4

Salary: £30,000 per annum

Position: Permanent - Full Time

Reference: WR98838

Working within a professional lettings team, the successful candidate will provide essential administrative support to the lettings department, helping ensure transactions and day-to-day processes run smoothly.

Excellent communication skills, attention to detail and the ability to manage a varied workload are essential, alongside a professional and customer-focused approach.

What's in it for you (Benefits)

• Competitive salary
• Opportunity to work for a reputable independent estate agency
• Supportive and professional working environment
• Potential for future career progression
• Varied role within a busy lettings department

The Company

• Independent estate agency with a strong local presence
• Established reputation for delivering quality customer service
• Multiple branches serving communities across Kent and South-East London

What you'll be doing (Key Responsibilities) as a Lettings Administrator

• Providing day-to-day administrative support to the lettings team
• Preparing tenancy documentation and assisting with the progression of lettings transactions
• Maintaining accurate property records, applicant details and tenancy files
• Liaising with landlords, tenants and applicants to provide updates and resolve queries
• Coordinating appointments, referencing and other essential lettings administration
• Ensuring paperwork and systems are maintained accurately and in line with company procedures

What our client is looking for (Skills & Experience)

• Previous experience in residential lettings administration within an estate agency
• Good understanding of lettings procedures and tenancy administration
• Excellent organisational skills and strong attention to detail
• Confident communication skills, both written and verbal
• Professional telephone manner and excellent customer service skills
• Experience using estate agency software and general IT systems
• Ability to prioritise workload and meet deadlines in a busy environment
• Professional, proactive approach with the ability to build and maintain relationships

Job Reference: WR98838 - Lettings Administrator- Residential Lettings