Leisure & Guest Experience Lead

Village Hotels - Nottingham - Leisure; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent leisure hotel chain is hiring for a role that emphasizes outstanding customer service and maintaining high standards in hospitality and fitness. You will be responsible for ensuring cleanliness and safety in public areas, especially in the pool. This position requires a passion for hospitality, and the ability to engage with guests positively. The company offers a vibrant work environment with significant perks, including discounts, health benefits, and opportunities for personal development.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

Food and drink discounts

Excellent training and development programs

Monthly well-being programmes

Flexible working hours

Anniversary rewards

Enhanced maternity and paternity benefits

Company Pension scheme

Qualifications

• Ability to deliver outstanding member satisfaction.
• Solutions oriented with an eye for spotting issues.
• Compliance with company and legal guidelines.

Responsibilities

• Ensure cleanliness and hygiene in public areas.
• Safeguard members' safety in the pool area.
• Deliver exceptional customer service throughout the guests' experience.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Passion for fitness and hospitality

Job description

A prominent leisure hotel chain is hiring for a role that emphasizes outstanding customer service and maintaining high standards in hospitality and fitness. You will be responsible for ensuring cleanliness and safety in public areas, especially in the pool. This position requires a passion for hospitality, and the ability to engage with guests positively. The company offers a vibrant work environment with significant perks, including discounts, health benefits, and opportunities for personal development.