Leisure Club Receptionist & Guest Experience Host

Village Hotels; Kingswells; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Gym Membership: 2 x complimentary gym

Hotel Stays: Rooms from £20 across 35

Food & Drink: 50% off for you and up 5

Friends & Family: 25% off F&B

Retail & Lifestyle: Village app brand%

24/7 Mental Health support

Job summary

Village Hotels is seeking a warm and proactive Leisure Receptionist to greet members and guests with a genuine smile on arrival. You’ll manage bookings, answer queries, and ensure the desk runs smoothly while guests feel valued from check-in to checkout.

You’ll excel in a busy team, uphold safety and cash-handling standards, and promote our facilities and promotions. A positive attitude and hospitality mindset are essential for success.

Qualifications

• Hospitality or frontline experience preferred; attitude matters more than CV.
• Able to warmly welcome guests and handle bookings and queries.
• Comfortable with cash handling and basic safety procedures.

Responsibilities

• Deliver a warm welcome on arrival.
• Manage bookings and check-in/check-out.
• Answer queries and upsell facilities/promotions.
• Maintain a clean reception area and professional appearance.
• Follow health, safety and licensing procedures.

Skills

Customer service

Reception duties

Guest interactions

Cash handling

Tools

Booking system

Job description

Village Hotels is seeking a warm and proactive Leisure Receptionist to greet members and guests with a genuine smile on arrival. You’ll manage bookings, answer queries, and ensure the desk runs smoothly while guests feel valued from check-in to checkout.

You’ll excel in a busy team, uphold safety and cash-handling standards, and promote our facilities and promotions. A positive attitude and hospitality mindset are essential for success.