Leisure Club Receptionist — Warm Guest Experience Pro

Village Hotels; Ashton-in-Makerfield; Hybride; GBP 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Gym membership

Hotel stays at £20 across 35 hotels

50% off food and drink for you and up

Friends & Family discounts

Retail & Lifestyle discounts via app

24/7 Mental Health support

Résumé du poste

Village Hotels is seeking a Leisure Receptionist to be the first friendly face for members and guests. You will manage the Leisure Reception Desk, take bookings, resolve queries, and build rapport to ensure guests leave eager to return.

The role focuses on welcoming guests, handling bookings, maintaining clean reception areas, knowing hotel facilities, and upholding health and safety standards. No fixed CV perfection required; energy and a customer-first mindset matter most.

Qualifications

• Friendly, positive attitude and energy.
• Willingness to learn and grow within the role.
• Ability to handle bookings and guest queries.

Responsabilités

• Deliver a warm welcome to members and guests on arrival.
• Manage reception desk operations and record bookings accurately.
• Ensure reception area is tidy and professional at all times.
• Know hotel facilities and promotions to advise guests.
• Follow cash handling, security and safety procedures.

Connaissances

Customer service

Communication

Teamwork

Hospitality mindset

Description du poste

Village Hotels is seeking a Leisure Receptionist to be the first friendly face for members and guests. You will manage the Leisure Reception Desk, take bookings, resolve queries, and build rapport to ensure guests leave eager to return.

The role focuses on welcoming guests, handling bookings, maintaining clean reception areas, knowing hotel facilities, and upholding health and safety standards. No fixed CV perfection required; energy and a customer-first mindset matter most.