Leisure Club Front Desk Specialist

Village Hotels - Portsmouth - Leisure; Tipner; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family Discount

Retail Discounts

Employee Support

Job summary

Village Hotels is seeking a Leisure Receptionist to be the friendly face at the club desk, greeting members and guests and handling bookings with warmth and efficiency. You’ll help guests feel welcome from the moment they arrive and resolve queries to ensure smooth entry and a great first impression.

Whether you’re new to hospitality or bringing experience, your energy and customer-focus will help our team deliver excellent service, maintain standards, and promote the club’s facilities and

Qualifications

• No CV perfection required; the right energy and attitude matter more.
• Friendly, proactive and customer-focused approach is essential.

Responsibilities

• The Ultimate Welcome: greet guests warmly on arrival and set expectations.
• Smooth Operations: manage bookings and control desk entry efficiently.
• Immaculate Standards: keep reception tidy and presentable at all times.
• Knowing Your Stuff: be knowledgeable about hotel facilities and timings.
• Safe & Secure: follow cash handling, security and health & safety rules.

Skills

Customer service

Hospitality

Communication

Job description

Village Hotels is seeking a Leisure Receptionist to be the friendly face at the club desk, greeting members and guests and handling bookings with warmth and efficiency. You’ll help guests feel welcome from the moment they arrive and resolve queries to ensure smooth entry and a great first impression.

Whether you’re new to hospitality or bringing experience, your energy and customer-focus will help our team deliver excellent service, maintain standards, and promote the club’s facilities and