Guest-Facing Leisure Club Receptionist

Village Hotel; Portsmouth; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Gym membership

Hotel stays

Food and drink discount

Friends and family discount

Retail discounts

Employee support

Résumé du poste

Village Hotel in Portsmouth is seeking a friendly Leisure Receptionist to be the first warm welcome for members and guests. You’ll manage bookings, answer queries, and help guests leave excited to return.

Your energy matters more than experience; we provide training, opportunities, and a supportive team culture. You’ll contribute to smooth front desk operations, promote services, and uphold brand standards.

Qualifications

• Previous hospitality experience is welcome but not required.
• A positive, friendly attitude and ability to work in a team are valued.
• Excellent guest service mindset and good communication.

Responsabilités

• The Ultimate Welcome: Deliver a warm, friendly greeting on arrival and ensure expectations are met at every opportunity.
• Smooth Operations: Run the desk efficiently, record booking details accurately, and ensure only bona fide members and guests gain entry.
• Immaculate Standards: Keep the reception area clean and presentable, with professional personal presentation.
• Knowing Your Stuff: Master product knowledge across the hotel, assist with promotions, and advise on facilities and opening times.
• Safe & Secure: Adhere to cash handling, security, and health and safety obligations.

Description du poste

Village Hotel in Portsmouth is seeking a friendly Leisure Receptionist to be the first warm welcome for members and guests. You’ll manage bookings, answer queries, and help guests leave excited to return.

Your energy matters more than experience; we provide training, opportunities, and a supportive team culture. You’ll contribute to smooth front desk operations, promote services, and uphold brand standards.