Guest Experience Concierge - Leisure Club

Village Hotels; Ashton-under-Lyne; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discount

Friends & family discount

Retail discounts

Mental health support

Job summary

Village Hotels is seeking a Leisure Receptionist to be the friendly first point of contact for guests. You will handle bookings, assist with queries, and ensure smooth desk operations while presenting a polished, welcoming image.

You’ll develop product knowledge across the hotel and take part in promotions and guest services. This role offers opportunities to grow within a busy hospitality team and contribute to memorable guest experiences.

Qualifications

• Experience in customer service or hospitality is advantageous.
• Friendly, energetic, and guest‑facing.
• Willingness to learn and develop product knowledge.

Responsibilities

• Greet members and guests with a warm, friendly welcome.
• Manage the leisure desk and bookings and verify entry for members and guests.
• Answer queries and provide information about facilities and opening times.
• Maintain clean reception areas and uphold high personal presentation.
• Demonstrate product knowledge and support special promotions and experiences.

Skills

Customer service

Hospitality

Cash handling

Team player

Job description

Village Hotels is seeking a Leisure Receptionist to be the friendly first point of contact for guests. You will handle bookings, assist with queries, and ensure smooth desk operations while presenting a polished, welcoming image.

You’ll develop product knowledge across the hotel and take part in promotions and guest services. This role offers opportunities to grow within a busy hospitality team and contribute to memorable guest experiences.