Leisure Club Attendant: Guest Experience Champion

Cairn Group; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK hospitality company is looking for a Leisure Club Attendant to be the smiling face of its health and fitness facilities. You'll maintain high standards, ensuring guests and members feel welcomed and valued. The ideal candidate should possess good interpersonal skills, and preferably hold qualifications such as a lifeguard certification and first aid. Join our team to not only support guest experiences but also contribute to a positive and compliant operational environment.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays across venues

50% off food and drinks

Exclusive spa and wellness offers

Savings on shopping and entertainment

Career development programs

Superstar Awards

Long-Service Awards with extra leave

Bonus for referring friends

24/7 Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Create a welcoming environment putting member satisfaction first.
• Go above and beyond to help, support, and guide members.
• Communicate clearly and contribute to a positive atmosphere.
• Maintain a smart appearance and lead with professionalism.
• Stay organized and respond quickly to situations.

Responsibilities

• Ensure all guests and members feel valued and supported.
• Maintain high standards and complete regular pool checks.
• Assist with new member inquiries and drive club revenue.
• Contribute to operational compliance, health, and safety.

Skills

Welcoming and supportive environment

Excellent customer service

Team player

Ability to stay calm under pressure

Proactive and organized

Education

Lifeguard qualification

First aid certificate

Gym or pool plant qualification

Job description

A leading UK hospitality company is looking for a Leisure Club Attendant to be the smiling face of its health and fitness facilities. You'll maintain high standards, ensuring guests and members feel welcomed and valued. The ideal candidate should possess good interpersonal skills, and preferably hold qualifications such as a lifeguard certification and first aid. Join our team to not only support guest experiences but also contribute to a positive and compliant operational environment.