Leicester Technical Support Engineer - After-Sales

Baxter; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare solutions company is seeking a Technical Customer Support Representative in Leicester. The role involves providing after-sales service and remote technical support to customers, ensuring high satisfaction. Candidates should have a minimum of 2 years of experience in customer service and technical troubleshooting. The company offers a competitive compensation package and values work-life balance.

Benefits

Competitive total compensation package

Professional development opportunities

Work-life balance

Inclusive and diverse workforce growth

Qualifications

• Minimum 2 years of customer service experience with technical support.
• Strong troubleshooting skills and technical problem diagnosis.

Responsibilities

• Provide after-sales customer service and remote technical support.
• Answer customer inquiries efficiently across various platforms.
• Form details for customer complaints per company guidelines.
• Diagnose technical problems and respond to service inquiries.

Skills

Customer service experience

Technical support and troubleshooting

Information Technologies affinity

Interpersonal skills

Time management skills

Tools

SQL

Active Directory

Customer Service software

Windows

Java

Job description

A healthcare solutions company is seeking a Technical Customer Support Representative in Leicester. The role involves providing after-sales service and remote technical support to customers, ensuring high satisfaction. Candidates should have a minimum of 2 years of experience in customer service and technical troubleshooting. The company offers a competitive compensation package and values work-life balance.