Leicester Housing Concierge — Resident Safety & Support

People First; Leicester; Híbrido; GBP 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Simply Health Package

Blue Light Card

Referral programme

Descripción de la vacante

The Housing Network in Leicester is seeking an experienced Concierge to join our growing Leicester Service. You will help ensure resident safety, support vulnerable individuals, and work with partners to deliver Better Accommodation and Better Support.

The role demands empathy for those facing homelessness and complex needs, safeguarding awareness, and the ability to work across multiple sites with external agencies. DBS check applies and visa sponsorship is not offered.

Formación

• Experience as a concierge in housing or similar settings.
• Ability to support highly vulnerable people with empathy.
• Safeguarding awareness and incident response skills.
• Comfort working across multiple sites and with external agencies.

Responsabilidades

• Provide a presence across accommodation services to ensure safety and wellbeing.
• Monitor incidents, safeguarding concerns, anti-social behaviour, and emergencies.
• Conduct property visits, health and safety checks, inspections and welfare checks.
• Monitor CCTV and respond to concerns per procedures.
• Build positive relationships with residents using a trauma-informed approach.
• Support residents with practical issues and engagement with support services.
• Maintain accurate records, incident reports and risk assessments in digital systems.
• Work independently across sites while coordinating with colleagues and external partners.
• Ensure accommodation remains safe, secure and compliant with health and safety rules.

Descripción del empleo

The Housing Network in Leicester is seeking an experienced Concierge to join our growing Leicester Service. You will help ensure resident safety, support vulnerable individuals, and work with partners to deliver Better Accommodation and Better Support.

The role demands empathy for those facing homelessness and complex needs, safeguarding awareness, and the ability to work across multiple sites with external agencies. DBS check applies and visa sponsorship is not offered.