Legal Tech Support Concierge Associate

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial firm is seeking a Technology Associate for their Legal Department. The role involves providing technical assistance for legal applications, managing ticket requests, and collaborating with various stakeholders to resolve issues. Candidates should possess strong problem-solving skills and experience with Global Technology Infrastructure and MS Office products. This position offers an opportunity to work in a dynamic environment with a focus on inclusivity and success.

Benefits

Inclusive workplace culture

Opportunity to grow and succeed

Qualifications

• Experience with Global Technology Infrastructure team or similar.
• Familiarity with desktop applications and mobile app support.
• Ability to troubleshoot network and security incidents.

Responsibilities

• Provide technical and operational support related to legal applications.
• Manage Help Desk Ticket system and administrative tasks.
• Interact with users across multiple locations for support.

Skills

Problem-solving skills

Customer service skills

Network connectivity knowledge

Tools

Global Technology Infrastructure (GTI)

MS Windows

Office 365

ServiceNow

Job description

A leading global financial firm is seeking a Technology Associate for their Legal Department. The role involves providing technical assistance for legal applications, managing ticket requests, and collaborating with various stakeholders to resolve issues. Candidates should possess strong problem-solving skills and experience with Global Technology Infrastructure and MS Office products. This position offers an opportunity to work in a dynamic environment with a focus on inclusivity and success.