Legal Services Assistant

Saarthy Travel Solutions; Gloucester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Gloucester seeks a Legal Services Assistant to join their fast-paced Legal Services Team. In this full-time role, you will coordinate legal communications, manage sensitive inquiries, and maintain case records. Candidates should have NVQ Level 3 in administration, excellent literacy skills, and experience in Microsoft Office, preferably with a background in the legal field. The position offers a salary of £27,485 to £30,162 with a permanent contract.

Qualifications

• NVQ Level 3 or equivalent in administration.
• Excellent literacy and numeracy skills (GCSE or equivalent in English and Maths).
• IT Microsoft Office qualifications or work-based experience in Word, Excel, PowerPoint and Outlook.

Responsibilities

• Act as a central point of contact for all requesters to the Legal Services Team.
• Log and process cases from inception to conclusion.
• Maintain high standards of quality in documentation.

Skills

Excellent literacy and numeracy skills

Experience in Microsoft Office

Understanding of Data Protection and GDPR

Previous experience in a legal environment

Education

NVQ Level 3 or equivalent in administration

GCSE or equivalent in English and Maths

Desirable: A law degree or equivalent qualification

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job Summary If you like being at the centre of a busy, high impact team, this is the role for you. Our Legal Services Team supports the Trust with inquests, claims and a wide range of sensitive legal matters and we need an organised, calm and confident Legal Services Assistant to help keep everything moving safely, smoothly and on time. This is a brilliant opportunity to join a fast‑paced Legal Services Team where your work genuinely makes a difference. From supporting claims and inquests to coordinating essential legal communications, you will be a key part of how the Trust responds professionally, learns from events and protects patients, staff and our organisation.

Responsibilities

• Act as a central point of contact for all requesters to the Legal Services Team.
• Monitor the Legal Services and Coroners inbox and assist with telephone duties.
• Ensure cases are centrally managed, logged, processed and appropriately concluded in line with procedural rules.
• Liaise with stakeholders to identify, locate and collate information relevant to each case.
• Exchange verbal and written information concerning legal documents and proceedings to NHS clients, witnesses and claimants and communicate sensitive financial settlement details and results of inquiries to solicitors and others under supervision.
• Update professionals on the status of the case when indicated or appropriate.
• Respond to enquiries in a manner conducive to the process to ensure expectations are met.
• Maintain high standards of quality, ensuring all written or verbal information is presented in a professional style and format.
• Log and process cases from inception to conclusion, liaising with relevant internal and external key stakeholders.
• Collate and distribute relevant information and documentation.
• Request and proof‑read witness statements.
• Draft documents and correspondence.
• Record information and maintain robust electronic records.
• Support data entry, quality reporting and monitoring of related data within ActionStep and undertake general office duties.
• Provide a range of personal assistant duties to the team management on an as‑required basis.

Qualifications

• NVQ Level 3 or equivalent in administration.
• Excellent literacy and numeracy skills (GCSE or equivalent in English and Maths).
• IT Microsoft Office qualifications or work‑based experience in Word, Excel, PowerPoint and Outlook.
• Desirable: A law degree or equivalent qualification.

Experience & Skills

• Previous experience of working in a legal environment.
• Significant business/administrative support, including initiating and maintaining office systems.
• Demonstrable experience in dealing with third‑party professional organisations, with sensitive and confidential information.
• Extensive knowledge of Data Protection and GDPR in relation to the disclosure of data.
• Experience of working with patient information systems or the ability to learn new systems.

Employment Details

Band: 4
Salary: £27,485 to £30,162 per annum
Contract: Permanent
Working pattern: Full‑time
Reference number: 327-25-1072
Date posted: 18 December 2025
Location: Edward Jenner Court, Gloucester Business Park, Gloucester, GL3 4AW

Employer

Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court, Gloucester Business Park, Gloucester, GL3 4AW
Website: https://www.ghc.nhs.uk/who-we-are/jobs/

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas