Leeds Banking Customer Advisor – In-Branch & Digital Help

Description This; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Wellhub access

Up to 2 days of paid volunteering per​

Ongoing training and development

Annual performance related bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide’s Leeds Moortown branch is hiring a Customer Consultant to deliver great service in person, on the phone, and via digital channels. You’ll welcome customers, handle transactions, answer queries and guide them to appropriate banking services.

This permanent, full-time role (35 hours per week, Monday to Saturday) offers training, career development, and a benefits package designed to support customers and colleagues.

Qualifications

• Experience or a passion for customer service is helpful.
• Ability to help customers feel confident, supported and listened to.
• Patience, empathy and strong people skills.
• Comfortable in a fast-paced environment with shifting priorities.
• Calm under pressure, adaptable and positive about change.
• Confident using technology and digital tools.
• Enjoys working as part of a high-performing team and delivering great customer experiences.
• Clear communication face to face, on the phone and digitally.
• Ownership to get things done with care and integrity to protect customers.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted, friendly help with banking.
• Handle transactions and queries accurately while keeping security and fairness central.
• Help customers get the most from our digital services to make banking easier and more accessible.
• Guide customers to banking products and services that fit their needs and help manage money with confidence.
• Work with colleagues in a busy branch to deliver excellent customer service, even at peak times.
• Follow processes, spot issues, and escalate concerns to protect customers.

Job description

Nationwide’s Leeds Moortown branch is hiring a Customer Consultant to deliver great service in person, on the phone, and via digital channels. You’ll welcome customers, handle transactions, answer queries and guide them to appropriate banking services.

This permanent, full-time role (35 hours per week, Monday to Saturday) offers training, career development, and a benefits package designed to support customers and colleagues.