Customer Concierge — In-Branch Banking & Digital Support

EdUpStairs; Coalville; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday

Wellbeing & Health benefits

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension scheme

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Coalville, Leicestershire, is seeking a Customer Representative for a permanent part-time role (24 hours per week, Mon-Sat). You’ll welcome customers, handle transactions, and guide them to banking products and digital tools, delivering friendly, clear support in person, over the phone and online.

You’ll join a branch that keeps high street banking accessible, with training provided and a focus on fairer finances.

Qualifications

• Experience or a passion to work in a customer service environment will help you thrive.
• You take pride in helping customers feel confident, supported and listened to.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.

Job description

Nationwide in Coalville, Leicestershire, is seeking a Customer Representative for a permanent part-time role (24 hours per week, Mon-Sat). You’ll welcome customers, handle transactions, and guide them to banking products and digital tools, delivering friendly, clear support in person, over the phone and online.

You’ll join a branch that keeps high street banking accessible, with training provided and a focus on fairer finances.